I recently upgraded my phone and was looking forward to having one that worked properly. I asked the salesman if everything from my old phone (specifically the memory card which contained all my photos and videos). He told me that everything would definitely work. Guess what? It wouldn't format properly. I took it back in and asked if they could do anything to move the photos onto my new one. They then tried to sell me a number of products before fobbing me off and telling me that another store would have a system to do it. I then went to the other store...where they hadn't even heard of the programme that I had been sent to ask about. Whilst normally I would not have been overly put out by this, the fact I had specifically asked them about the memory card and it was the manager who then advised me to go to the other store really got my back up. Unfortunately I have now had to lose several videos to get the card to work.

I have had my mobile broadband dongle since May the frist two bills were under the £35 monthly tarrif but July's was £1, 400 how I ask nothing has been done different Augusts bill £2, 400 it has been cut off because I refuse to pay. I have asked for an itemised bill showing the websites and duration periods to show how this amount can be done in a month which i still haven't received. I think this is outragious, there has been no downloads i'm in shock i must be providing the internet for everyone.

O2, renewed a contract, but never told me when it started, instead of received a bill of £35, I was invoiced for £64.75. I paid £35 by debit card instead of direct debit, O2 stopped my service when I queried the invoice, and now given me a bad debt against me, because they want the years rental. for a service I never receieved, they do respond to my letter, have never given my an answer and are complete rude when I do get throught to customer services. they are abolsutely rubbish, and are serious effecting my life, as I cannot re-mortgage my home.

Well, i've recently found out that 02 has been taking money off twice from my account. My story goes like this...

Around April 07 after so many calls from 02's customer service to go on a monthly contract, i decided to try them and see how it goes. They sent out a handset to me, but to the wrong address, I even went to the addres, but was told no one has found it... So i contacted 02 and they said they would resend out another handset. I arranged for this handset to be picked up from the delivering company's depo as i didn't want to the same thing to happen again. To date I've found out that the customer service rep i spoke to at the time didn't cancel the previous number that was sent out with that handset, and yet 02 has been taking money twice from my bank account.

Unfortunately i only discovered this around Jan 09 as me and my husband was going through our accounts with a fine comb and i realised this error. I immediately contacted 02 to get this sorted, but the girl i spoke to said it was my bank's fault... huh! I then said i can't understand how it could be the bank's fault if 02 is the one requested the money from my account. She then checked my account and was found that i've been paying for 2 different numbers. my current 02 number and another one. I was told to get a Ref no from my bank, of which i did. (GED REF) I once again contacted 02, as i've not heard from them, I passed on the ref no and was told the someone will ring me back with an update. 2 weeks passed, and still nothing. by now i've also refused to pay my current mobile no as i wanted answers from them.

On the 10th Feb i spoke to a Gentleman called Mohammed from their Customer services in Manchester who told me to pay the current mobile no and he will personally look into this dilema and that another person called Mohammed from another branch is suppose to ring me back. But that he would still ring me with news on the following MOnday. By this time my mobile was switched off, couldnt get any incoming or outgoing calls. the line was completely dead.

So it's almost been now 3weeks and still no answer about my money, no call back, but they were happy to take my money from me.

I'm a very unhappy 02 customer. Every call that's been made it's been from myself. I keep being told that their cash dept is looking into and someone will ring me back to get this sorted.

If there is someone out there, that's reading this and could advise me on the way forward or advice i would really appreciate this. I really feel like shaming this company because it's not fair, that they are quick to turn off my mobile line completely, but not quick to come back with answers or actions.