On May 2 my wife and I purchased a Whirlpool 24" stackable washer/dryer from Lowe's. We paid an additional $65. for Lowe's 'Red Carpet' delivery services which, clearly states on their store receipt, is performed by 'Trained professional installers.' It was a special order item so we had to wait until May 14 for it to be delivered. We were expecting and looking for a Lowe's truck with Lowe's uniformed employee's. When the truck arrived we were shocked to see a Budget Rent-A-Truck with two Hispanic gentlemen, one of which did not speak English. They installed the appliance and left. Everything was fine until May 28 when we had a NJ licensed electrician upgrade our home for the installation of a central air conditioner unit. Upon re-energizing the electrical service in our home, which is located in a closet in the kitchen, there was a loud pop and then a sizzling sound coming from the bathroom where the washer/dryer is located. My wife then yelled that our bathroom was on fire. I used two fire extinguishers to put the fire out and the electrician immediately went into the bathroom to check the washer/dryer. The first thing the installers did wrong was to not attach the ground wire to the back of the unit securely and the second thing they did wrong was to use flex/foil venting which the documentation from the manufacturer clearly states would constitute a fire hazard. On May 29 we went back to the Lowe's Deptford, Nj store and spoke with a manager who told us that Lowe's is not responsible for their deliveries, the delivery co. is. Today is June 20 and the burnt washer/dryer and the damage to my bathroom is not fixed and the delivery co. insurance carrier is giving us a run-around. I did not contract with 3PD delivery co. to install my appliance, I contracted with Lowe's for RED CARET, TRAINED PROFESSIONAL INSTALLATION. Why won't Lowe's stand behind their sales?