1 & 1 INTERNET INC

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Category: Services

Contact Information
701 Lee Road, Suite 300 , Chesterbrook, Pennsylvania, United States

Phone number: 1-877-300-8316
www.1and1.com

1 & 1 INTERNET INC Reviews

Gtrauco December 10, 2009
Unfair Charge
I received a letter from NCO financial services stating that a debt of $41.94 and $18.95 is due to 1&1 Internet services. First of all I have not used this service in more than 1 year. I was sent a form in the mail for a renewal of the account that said to renew the account all I needed to do was to return the information. I did not return the information so I assumed that the account had expired and was closed. I NEVER received a call from this company about a renewal of my account and that a debt was due and was going to be sent to a collection agency. The amount due is a renewal fee and I did not renew this account and did not use the account so the amount due is a unfair charge owed and I would greatly appreciate it if you drop the charges owed. Any further action taken on my behalf will go to the Better Business bureau. Account# k10122925
Too Many Headaches February 7, 2009
Billing and collection scam
I started getting excessive phone calls from NCO, a collection agency, followed by several letters. Eventually I got some letters in the mail from NCO, indicating that they were attempting to collect on belhaf of 1 & 1 Internet. I contacted 1 & 1 and was told that in the past I had purchased domains from them (which is true), and that it's their policy to automatically renew domains every year. In fact, they said that when a customer submits an order with them, they are authorizing them to rebill their credit cards year after year after year etc. There is no reasonable way to cancel this, and even if you transfer the domains to another registrar, that may not stop them from charging you. In my case the credit card on file was declined, so they renewed the domains anyway, froze the account, and sent my info to a collection agency. I offered to pay 1 and 1 directly, even though I did not agree with the charges, and they said that not only could I not pay them, but that if I sent payment to them in the mail that they would literally rip it apart. So basically they are charging me for services that I don't want without my real consent, and then freezing the account so I cannot use those services anyway, and then ransoming my credit for a payment they will not even accept themselves. Do not be lured in by their low domain prices, you will seriously regret ever giving this company your credit card information. Do an internet search and check the BBB, there are countless complaints against them and their fraudulent billing schemes.

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