1 and 1 Internet cut off my e- mail in tax season. When I called, they said my credit card had expired. They would not take the new credit card information over the telephone. I needed my e-mails, they said, my only recourse was to mail in information to have my e-mail unlocked. I did not have time for all that and needed my e-mail service, cancelled the account. Then several months later I receive a collection agency letter because I have not paid them for the service I could not use. I called again, this time they told me to fax a cancellation which I did. I was never contacted about the credit card or that I owed them money. Still they say I owe the money for an e-mail service I could not use.

Jeannie Hicks