I had website that was transferred from another hosting service to 1 and 1. Upon the year it was time for the company to renew the web domnain name, which they refused. I contacted the old company, they refused becaused they were not hosting it, and I contacted Tucows, who owned it and they refused to register the domain naem to me. I went through a circus between the 3 for several months and I finally requested in writing to CANCEL the account and services.

I didn't hear anything until I started receiving collection action from NCO Financial who started harrassing me even when I faxed them a copy of an emails where I cancelled the services.

I then called supervisor "Damien" at 1 and 1, who then found my record and claimed that I had altered my request to cancel the services and so forth. Let's just say that I wasn't the happiest person.

I then sent emails to everyone I could think of at 1 and 1, some got bounced back, some did not. Some valid email address includes [email protected], [email protected], [email protected]. and I sent one overseases wher they were based out of.

I also filed compalints with the ATtorney Generals Office in PA and the Better Business Bureau against not only the practices of 1 and 1, but also their collections and such.

I finally received an email from 1 and 1 indicating the following:
We understand that your your Customer ID #XXXXXXXXXaccount was passed to NCO Financial, the collection agency that we use.

We had transferred your domain (XXXXXXXXX.org) to another registrar. This domain was transferred from our system and is now currently registered and hosted with the service of your choosing.

However, the hosting service (Business Linux hosting) and the second domain in your account (XXXXXXXXXXX) have remained unchanged in your Customer ID #XXXXXXXX account. Neither of these services were altered or cancelled through our online cancellation service. If you had gone to http://cancel.1and1.com with your Customer ID and password, you can cancel any individual services on your account or cancel your service entirely.

Both the Business Linux hosting and the XXXXXXXXX.net domain name remain active and billing under your Customer ID.

Although, we have since read through your complaint and understand that you wish to cancel these services immediately. As such, I have set this Customer ID #XXXXXXXXX account to cancel with immediate effect. In this, you will not be any further billed or invoiced for either of these services.

As well, we are removing your outstanding balance with NCO Financial. We are removing your account from collections. In addition. NCO Financial will remove you from any list that they have. There will be no more money owed to either 1&1 or NCO Financial regarding this Customer ID #XXXXXXXXXaccount.

We apologize for any confusion caused throughout this process.

Thank you.

Joseph Quinn
Complaints Department
1&1 Internet Inc.
http://www.1and1.com


When you have the complaint don't give up and don't give in until you get what you need done. The corporate Office is in PA for the US and they are based outside of the US...In the End it was the Better Business Bureau who ended up communciating with the company an who alerted me of the action that 1and 1 took to resolve the complaint by cancling the account and removing any "outstanding balance" that they were attempting to collect after.

Lesson learned, contact the better business bureau regarding any on line business to see if they are credible and if they have any complaints filed with them. You will save yourself alot of harrassments and disruption for doing this.