1 and 1 Internet
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Category: Services
Contact Information United States
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1 and 1 Internet Reviews
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TerryJukes
June 14, 2011
deceptive marketing practices
What a scam this company is!!! I someone managed to create two accounts and cancelled both of them within 30 days ...but they didn't seem to get cancelled. Three more times I attempted to cancel the accounts...but they were not cancelled. Then the accounts were put to collection. I was so frustrated I just paid it...but guess what?? Three more months and I get two more collection letters on the same accounts. When I produce my last check...they tell me the accounts were never cancelled even though their Customer Service has records of multiple conversation cancellations. WTF? I have spend hours on the phone with them...no avail. Can anyone help?
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007007
December 3, 2009
World's Worst Webhosting Company
There are so many choices for webhosting and web domains. Do NOT make the mistake that I did and utilize 1 and 1.
Run away, and run fast. This company sent my name/account to collections without my knowledge. I did not ask, nor did I want my account to renew. Their service was so poor. I did not update the credit card they had on file for my account because I expected that my domain would expire on the expiration date (through which I was paid in full). No, they charged me anyway, for a service that I did not want. They then assessed late fees. Then, althought they say they 'made a call to the phone number on file' they went ahead and sent my account to collections! I then had to deal with one of the worst collection agencies ever, pay for a service (plus late fees) that I did not authorize, nor want AND I also had to pay the collection agency a 'service fee.' I contacted 1 and 1 to explain that I was unaware that my account was being charged, although I did not renew and they blamed me for not getting their calls.
I encourage you to avoid this company at all costs.
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JohnB2
August 7, 2009
Billing
As noted in another complaint, 1&1 claims that an attempt to charge credit card/bank account failed. They do nothing for 3 months, no attempt at contact. No email, no phone call, no snail mail. They then tack on a hefty "disconnection" fee and turn the account over to a collection agency. What a scam.
Stay away from these unscrupulous scumbags.
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