1 and 1 Internet

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Category: Services

Contact Information
United States

1 and 1 Internet Reviews

TerryJukes June 14, 2011
deceptive marketing practices
What a scam this company is!!! I someone managed to create two accounts and cancelled both of them within 30 days ...but they didn't seem to get cancelled. Three more times I attempted to cancel the accounts...but they were not cancelled. Then the accounts were put to collection. I was so frustrated I just paid it...but guess what?? Three more months and I get two more collection letters on the same accounts. When I produce my last check...they tell me the accounts were never cancelled even though their Customer Service has records of multiple conversation cancellations. WTF? I have spend hours on the phone with them...no avail. Can anyone help?
007007 December 3, 2009
World's Worst Webhosting Company
There are so many choices for webhosting and web domains. Do NOT make the mistake that I did and utilize 1 and 1.
Run away, and run fast. This company sent my name/account to collections without my knowledge. I did not ask, nor did I want my account to renew. Their service was so poor. I did not update the credit card they had on file for my account because I expected that my domain would expire on the expiration date (through which I was paid in full). No, they charged me anyway, for a service that I did not want. They then assessed late fees. Then, althought they say they 'made a call to the phone number on file' they went ahead and sent my account to collections! I then had to deal with one of the worst collection agencies ever, pay for a service (plus late fees) that I did not authorize, nor want AND I also had to pay the collection agency a 'service fee.' I contacted 1 and 1 to explain that I was unaware that my account was being charged, although I did not renew and they blamed me for not getting their calls.

I encourage you to avoid this company at all costs.
JohnB2 August 7, 2009
Billing
As noted in another complaint, 1&1 claims that an attempt to charge credit card/bank account failed. They do nothing for 3 months, no attempt at contact. No email, no phone call, no snail mail. They then tack on a hefty "disconnection" fee and turn the account over to a collection agency. What a scam.

Stay away from these unscrupulous scumbags.

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