1 And 1

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Category: Services

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Texas, United States

1 And 1 Reviews

brnidgyrl February 24, 2011

Taking money from Paypal after account was canceled

I had canceled my hosting account with 1 and 1, but come to find out they still charged by Paypal account. When I called to ask why they were still charging my account they said "We have no record of your cancellation". I informed them that the email was sent with the customer number and email address attached to that account and they still could not find my email. The people at 1 and 1 came to the conclusion that they "missed" filed the email cancellation. How convienent, right? When we finished with my run around I was told the account was NOW OFFICIALLY canceled and I would receive a refund. Well, 2 weeks later and still no refund. I called again, to find out they do not know what happened to my refund and now my issue was being esculated, why now and not in the beginning I do not know. I was told the refund would be back in my aacount in 3 days. I called Paypal to see if they had anything for a refund from 1 and 1, I was told nothing came through on their end. Again, I called 1 and 1, this time spoke to a condesending peon. He said that Paypal lied and it was...get this...all my fault!! How is that for customer service. I went through hoops to cancel this account and it is my fault 1 and 1 "misplaced" my cancellation. Now I am being told by 1 and 1 Paypal should have my refund by tomorrow. This is a joke. Buyer be ware.

filibuster1 February 18, 2010

service and support

Whenever you have a problem with 1 and 1, especially tech sup0port, do all of the following:

Yell loud continually. Cuss and use vulgarities. Do not hesitate to call people names. Repeatedly interrupt the scripted techs and do not let them get a word in edgewise. After they hang up on you, which they will. Then call back. Do this repeatedly as it ties up their lines and spoils their day. Then call sales and contracts, and get a sales person. YELL AND CUSS profusely at them the instant they answer the phone. They will hang up, but be persistent. Do this four to seven times.

Then call every number on their contact information even if it has nothing to do with tech support. When they answer tell them to just shut up and listen.

Never let them put you on hold without chewing their ass vociferously.

Get a back door numbers off the internet for anyone that works there. When they answer, and before they, really begin to speak, tell the person who answers to "shut their suck, " chew their ass and complain and then order them what they are to do with regards to making a complaint. Get the next person. Tell them to immediately shut up and get their supervisor on the line. Do not let them speak. Do not listen to them. Interrupt them continually every time they try to talk.

Then, when the supervisor of the complaint department finally gets on the line, yell at him tell him to shut up and just listen to you. He will type on his computer for less than ten seconds and TA DA. Problem fixed.

As long as these tech companies keep hiring third world non-native english speaking feebs and get away with it and do the service supervisor run around and get away with it, they will continue to do it to us the consumer.

Please be as horrifically rude and unpleasant with all such big business, especially the big tech business that continually do this to its customers. Demand native english speaking technicians. Do not give out your account information more than once. They should track it. You should not have to. Speed dial the crap out of them.

Be very unpleasant and make them pay. I hate to take things out on the little guy at the front, but the only way to get to the General is to overrun their troops. Be as nasty as you can for as long as you can. DO NOT MAKE ANY THREATS, but engage in as much name calling and ass chewing as you possible can.

George