Tried to surprise a friend on her birthday after reuniting 40 years later. The delivery never arrived. What a runaround I've gotten today - 1st I called the store and the guy said it was delivered yesterday - then he called me back and said he found that was an error and in a different place it says it was not delivered. He couldn't explain so he said his supv. would call me shortly - that he was only the production person and there was no one there to help me. A few hours laterI called the store again and was told the supervisor wasn't coming in for the day and he was still the only person there. I called the corporate edible arrangement # and logged a complaint with "Carmen" who was very helpful. We agreed that I should give the store a few hours to call me then I should call back to make a supervisory complaint. I waited till 8PM EST, spent 14 min speaking to a guy who couldn't find the order because he took the # down wrong #, and asked me the specifics all over again then found the order and delayed putting me on to his supv. "Jackie" who told me there was nothing that could be done as the store had 2-3 business days to respond to the original complaint. I told her there should be a fresh delivery (being that today is Fri corporate won't pick it up till maybe Wed and it would be stale) and I should get a full refund. All I heard was how their business works and can't so anything "franchise" excuses not how they would resolve the issue. $56 for 12 chocolate roses can be reimbursed - ruining the surprise and the happiness of my friend on her birthday - Priceless!