Hi, we like to clear the matter and put in front of you.
About Us:
We are doing this human hair export since 1994 having enough regular satisfied customers doing good business with us. Now-a-days the human hair sale is very high and the availability is low. We like to inform you every day 50 to 100 (approx) buyers from different part of world coming to India to buy hair, visiting many companies buying the hair by checking personally.
People living abroad think that we exporter or the processors get the hair for free of cost in India. The truth is, we exporters have to invest millions of dollars to get this human hair in auction and paid to local suppliers in advance. I hope that this clearly indicates that we do lead a better off life with heavy fortunes and we are not those who fight for their daily bread. Please I request all human hair importers/ customers have this in your mind .These facts known to the person who visits directly to our Indian exporter’s offices and factories in India. Our company sales itself is more than 5000 kilos per month both hair extensions and bulk hair through export and to the walk in customers from different part of world.
If the customers did have any disputes with the quality or any other problems in the hair or in the size, our company provides immediate replacements/refunds.
Demand for Indian Hair:
Now a day’s it is getting popular to use the hair extensions by Indian ladies too. In a few months demand shall be more. Just imagine India’s population and the Indian economy is now very strong and here the Indian women can afford to spend more money.
Chris Rock’s Movie:
Mr. Chris Rock is an actor; he approached us to be a part of a documentary about hair. We were referred through one of our customers in US. The film, if watched and understood in complete sense would clearly indicate that in no way did Mr. Chris recommend us/ make propaganda for our firm. It is senseless to use his name. There are about more than 150 human hair exporters in India, they are not doing exports by using any celebrity to export their products. This human hair product is not buyers market to make ads with celebrity to buy our products. Kindly know this human hair is seller market.
Customer Care Contact:
Regarding not picking up telephone:
In this regards our customer care shall respond only at OUR OFFICE WORKING TIME: 10.00 HRS TO 18.00 HRS INDIAN STANDARD TIME, MONDAY TO SATURDAY ONLY. Our company has a separate customer care division which receives 200 calls per day on an average. Our company is not like someplace where just two or three people form a group and pretend to create an image of a global group. Living in a small house and have a small home-office where they wait for long hours just to attend phone calls of customers (if at all they have any).
If you try to call OUR OFFICE at YOUR WORKING HOURS, naturally no one will be there to attend the call. It is understandable for a real business man or woman, that we never said anywhere that our customer service is 24X7.
Conclusion:
I was not aware of the complaints against my firm made in these forums. Now when I came back from my business and purchase tour, this problem created by STS Global Group was brought to my notice. I had to go through the STS Global Group mail history. In one of their latest emails there was an internet link, I clicked that it took me to page of the complaint.
As I said this human hair in seller market, and it is not going to affect my business, we have our regular buyers. All these untrustworthy posts will not spoil our business; we have regular, decent, understandable customers, who know the value of money and hair, who have such good knowledge about human hair and its application in beauty industry. At this point I would like to express my gratitude to all my regular customers.

In the 1st complaint one lady from Nigeria (Tay) ordered for 10 kilos and the same is shipped to her
After receiving the shipment she called me (by phone) and complained about the curly hair which we sent that it was not tight curly and she wanted replacement .We asked her to send back the hair which she did not like. After that she demanded (blackmailed) 5 kiloes extra to be shipped to her free of cost if not she will put in the complaint board about us and spoil our company’s reputation. We refused and it is not possible to give 5 kilos for her threat.
In the 2nd complaint Non receipt of payment [email protected] U.K.
Some banks (at the customers place), they send the transfer to the middle bank in India and the Indian based bank they give credit in Indian rupees. Our company receives a lot of payments every day, our correspondence used to check with our bankers the Foreign Inwards only as we are primarily an export organization. All transfers in Indian Currencies are monitored through our purchase and Local Sales department only. For the first time we faced this kind of a problem. We had to check all our transactions and accounts to find out that the amount has been transferred in INR and immediately the shipment was made and the problem was solved.
There after we had always verified with both departments and never had any complaints of this sort.

Finally we look into this STS Global Group. Mr. Tarik S Wilson and Ms. Keely Wilson .


This company approached us through b2b portal Trade India in 27th Sept 2010 and made their 1st order for 8 kilos of human hair value of 1799.41 US $, we received the payment the shipment is made through FedEx airway bill number 8713 7285 4427 dated 15th Nov.2010 and after one month the STG Global group placed the second order for 6 kilos value 2234 US $, this order is shipped on 24th Jan 2011 through FedEx AWB no.: 8713 7276 3680.
In the second order we had a problem for two kilos of hair – Reported on 30th Jan 2011.
We replied immediately and asked them to send back the goods and we said in our mail correspondence we shall refund the amount of 586/-US$. This had happened on 2nd Feb. 2011. (Proof of email exchanged in-between EAGLE IMNEX AND STS GLOBAL GROUP follows after the explanation of this complaint posted).
But STS Global Group refused to send the goods back saying that our FedEx A/c no. has been deleted. We are operating with same A/c number mentioned in the mail from 1994 till date. STS Global Group did not contact us after that. Obviously it becomes clear that they are the ones FAKING.
Finally after 6 months later on 5th June 2011 we are surprised to receive a mail sent through Trade India portal stating that some of the wefted pieces tangle and they want redeem for the hair unsold. As we do not want any dispute in-between customer. We are fair business people ready to take back the hair after 6 months, only after inspecting the goods is in good condition and it should be our goods and send the payment to them. This is routine practice for all exporters and Traders worldwide. Mr. Tarik S Wilson and Ms. Keely Wilson where asking my contact number to speak to me directly, once the matter is in open discussion forum what is there to speak with me directly?, we shall discuss in the same forum, let the people know about this FAKE STS GLOBAL GROUP peoples.
In the mean time they were going on posting this complaint in the complaint form stating that we had supplied all grey hair and not remy hair for thousands of dollars to this STG Global Group. And different dialogue in each different mails. 1st mail 2 kiloes, 2nd mail 3 weft pieces, in 4th mail 7 pieces finally 10 kilos these things makes us more suspicious about this company without any stand in their words. We think this STS GLOBAL GROUP intension is not for getting refund either dreaming of spoiling our reputation by posting in the open discussion forum.
Now, we are in big doubt why this STS GLOBAL Group putting so much pressure by sending mails and posting in the forms .Whether they are going to send our goods or the used goods or they brought it from others. Why they waited for 5 months from Feb 2nd 2011 till 5th June 2011 as they cannot be patient for 3 days for our reply. And also we visited their website actually we are eager to know about this Group of companies activities. In the product they are having only one product human hair and all the displayed human hair products photos belong to us, they stolen our company product photos using in their website without our knowledge.
We leave this matter to the viewers to decide whether to trust our company or not.


The actual mail received from STS Global Group on 5th June 2011. This is acquired through Trade India Business Portal.
-------------------------------------------------------------------------------

• Defective Indian Remy hair (Inquiry through tradeindia.com)‏

05-06-2011
[email protected]
• [email protected]
• To [email protected]
From: [email protected]
Sent: 05 June 2011 01:51AM
To: [email protected]


Note: You can also reply to this inquiry through 'My Trade India' using the link below .
This shall help you to keep track of the discussion in an user friendly manner.

http://www.tradeindia.com/my_tradeindia/inquiries/see_communication.html?rfi_id=32278744

Dear Mr. Murali,

I am contacting you to make you aware that of the 11 or more kilos we purchased from your company to date we have found four wefts that tangled so badly after the first time washing and conditioning they could not possibly, be Indian Remy. One customer had to have it removed from her hair within 2 days of having it put in because it would not detangle. After being made aware of this, I began to wash and condition the hair before sale and I found 3 more that did the same as she described. These wefts had to be discarded and would not detangle no matter what I did. I was shocked! The hair from these wefts began to lock and draw up but other wefts I washed and conditioned came out beautifully the way Indian Remy hair should. This was quite embarrassing for us and has damaged our reputation. We are a newly established business so quality and reputation are extremely important to gain and maintain clients. I should hope you feel the same and will compensate my company for our loss due to these defective, clearly non-remy wefts that were sold to us from your company.

To date the wefts that tangled and locked as I described were:

(1) 18-20” Straight

(3) 18-20” Curly/Wavy


If you need to discuss further please contact me at 00-1-908-416-2916.


Sincerely,

Keely Wilson

VP STS Global Group, LLC

81 Howard Street

Hopelawn, NJ 08861 USA

Email: [email protected]


------------------------------------------------
The reply from our sales department for the above mail was sent immediately after consultation on June 9th
------------------------------------------------
From: "info" <[email protected]>

To: [email protected]

Cc: [email protected]

Date: 09 Jun 2011, 11:44:13 AM
Subject: Reply
________________________________________
Dear Sir/Madam,

Received your mail with thanks.If you are not satisfied with our goods, you
send it back to us. if the hair is from our concern we will make the right
solution.

Thank you.I remain with best regards.

SWETHA

------------------------------------------------
From: Keely Wilson <[email protected]>

To: info <[email protected]>

Date: 03 Feb 2011, 01:37:23 AM
Subject: Re: Reg. Remit the payment
________________________________________
HTML content follows


P. Anitha,
Please provide a valid FedEx account number. according to fedex records Fedex account number 205-221-328 and any other account number associated with your company was deleted in Jan 2011.

Tarik Wilson
________________________________________
From: info <[email protected]>
To: [email protected]
Cc: [email protected]
Sent: Wed, February 2, 2011 12:58:23 AM
Subject: Reg. Remit the payment

Respected Sir,
Received your mail with thanks. Once we received the goods, as you mentioned we can remit the payment of 586$ to your account.
Thanking you, I remain with best regards.
P. Anitha


Reply-To: [email protected]

To: "P Anitha" <[email protected]>

From: "STS Global Group" <[email protected]>

Date: 01 Feb 2011, 11:27:47 PM
Subject: Re: Reply
________________________________________
Please remit payment of $586.00 to the following:

STS Global Group, LLc

PNC Bank
Routing number - 031207607
Account number - 8044611416

I will ship to you via FedEx:

1 kilogram of 19-22 straight
1 kilogram of 19-22 Bulk curly / wavy

This package will be shipped tomorrow and tracking number will be supplied.

Thank you

T. Wilson
------Original Message------
From: P Anitha
To: [email protected]
Cc: P Anita
Subject: Reply
Sent: Feb 1, 2011 1:04 AM

Respected Sir,

Received your mail with thanks. If you are not satisfied, please send the
hair. So that you can either exchange the hair or we can pay the amount for
2 kilo.

Thanking you, I remain best regards.

P. Anitha