I ordered an answering machine and when it finally arrived it was in pieces. A damaged old box was torn and there was not packaging to keep the machine from getting beat up in the box. I had to repair the unit before using it. It didn't matter in the long run because it was a (filthy) used answering machine and had a flaw so that it could not be used. I had to return it at my expense and told them that if they could not send a brand new answering machine that they tested to see if it was also flawed then just refund my money. They sent another one anyway and it was bad just like the first one. I had to pay to send this one back also and they refused to pay the shipping charges and then charged me a restocking fee for the bad, used, damaged units.
I had to go through several phone calls to a snotty "supervisor" who finally begrudgingly knocked off the restocking charge. I was left having to pay for both shipping charges.
This is the worst company I have ever had to deal with. Disreputable does not begin to describe them.