In the past, I ordered from this company and always found the experience to be at least adequate (god prices, responsive customer car, etc.)

However, on this last set of orders all the merchant's correspondence is coming from a new domain name (certifiedink.com), and email headers identify another entity (corp.valueclick.com) which I had never seen associated with the company before. The experience current experience was unpleasant and unsuccessful.

I placed a large order for various ink cartridges, and every item ordered was claimed to be in stock at teh time the order was placed.

The following day, an email was sent to me including the following text:

"Unfortunately, we are unable to fullfil your order (#2584614) at this time.
Due to heavy demand, some of the items on your order are currently not available. As soon as we receive your items (probably within the next 10 days), we will ship your order and you will receive email notification of the shipment."

The vagueness (both of about items and timing) were disconcerting. I immediately wnet to the website to check the status of the order. The entire order was blocked as "backordered", but there was no item-by-item breakdown of what was in or out of stock.

I then opened anoter browser session and checked each SKU that was in my "backordered" order. Each and every item was listed as "In stock" and available to be added to the cart in that other browser process.

After this, I used the form specifically provided on their website for order inquiries to ask specifically which items were in sotck and which were backordered, and if a partial shipment could be made or if the order could be broken into mltiple orders in the interest of getting osme concrete answer.

I received the following stock response, quoted in its entirety:

"On Mar 04 2008 3:02:57 pm, a member of our Customer Service Department wrote: Thank you for your inquiry, we apologize for any inconvenience. Please call us so we can handle this situation quickly and efficiently. Customer service can be reached toll free at 888-465-7765, Monday through Friday, 6am-6pm PST. Please let me know if you have any further questions. Thank you Customer Support Team"

Obviously the written inquiry I had placed using their form hadn't even been read, and the wording is vague enough that it would be difficult to establish that it was ever looked at by an employee rather than simply having a stock response bounce from a bot. Never had anythign like this happeend in my previous orders with te company.

I have (again using 123inkjet's web support system pput in a written request for my order to be cnacelled in its entirety and for written confirmation of this to be given. I am still awaiting response.

I contacted them regarding cartridges my printer did not recognize - they sent me a prepaid label to return them for refund, I returned them with a delivery confirmation for my refund. I tried to log in to see the status of it and was unable to, so I phoned, they said something about the cartridges they got back weren't from them, he had to go to the warehouse to find out what was going on for sure and would call me back.

He never called me back and they have locked me out of logging on to my account on their web site. I'm out $51.16.

This company does not answer its phone, does not respond to complaint emails and does not hohor its' "money back guarantee." It does not hohor its' 100% satisfaction guarantee. When I called its "customer service" number 888-465-7765 I was put on hohd for over 8 hours until the phone hung itself up with a recording the entire time telling me that they were experiencing a high call volume and that my call would be answered in the order it was received. This was obviously a lie. I warn everyone that if you do business with this firm you are throwing away your money.