1800 Flowers not only failed to deliver 2 of 3 of my flower arrangements but they are also an un-American company. The original person that takes your order is wonderful and just so happens is an American. You think that everything is ok. Then someone calls you back stating that some of the orders will not be able to be delivered. So you have to call them back IN INDIA!!! Everyone you talk to is Indonesian. The reception is horrible!!! They are unfamiliar with policies and procedures.
It took me two days to finally cancel the 2 orders that they weren't going to be able to fill. VERY DISAPPOINTED!!!

Ordered a plant for my wife's birthday. They were scheduled to be delivered on Friday to her school. They say they were delivered after she had left but UPS tracking shows it was delivered on the following Monday. Over the weekend I was promised by a representative that I would receive a full refund which was not honored by the supervisor that I spoke with. I was forced to spend hours on the phone speaking with representative after representative to try and get a straight answer about where the order was. Was told lie after lie including and not limited to:
The address the order was being shipped to was changed to get it to my wife at home
The order was being sent by FedEx (even given a bogus tracking number)
Someone would call me on Saturday (still awaiting that call)

and the list goes on.