ordered flowers for my girlfriends and I first valentines day together. Were not delivered on the 14th...or the 15th. Canceled order if not delivered by 5pm day ruined gf livid

i ordered flowers for my best friends new baby last month and then this month i have a charge foe $38 when i contacted livewell they said i was automatically signed up for a discount program when i ordered the flowers!

If you have ever paid for flowers through 1800flowers or any other online vendor that does not have an actual store, you are paying close to $15.00 over the cost of the flowers just for their fee. The worst part is, you rarely even get what you see in the picture, and they don't tell you that.

As a florist, I try to educate our customers all the time on how these online services work. The strange thing is that even though customers are "online" to place the order, they rarely look online for a local florist to fill the order personally, and these online companies like 1800flowers, FTD, Teleflora, WesleyBerry, Flowersallhours, ALL OF THEM, send the orders to the local florist anyway.

It is then up to the local florist to fill the order, and most always, if they don't have the same vase or flowers, they send something "similar", which based on costs of the flowers could be a lower value.

Now let's look at costs. Say you have a $40.00 arrangement you want to send someone. Add to that the $15 the online company charges you for delivery and handling, and you are paying out $55.00. The local florist will get $31.20 of the money you paid, as they also take 22% off the retail price as a commission. So, in effect, you are spending $55.00 but only getting an arrangement that is $31.20.

By using a local florist, you are insuring they get paid fairly for the work they do, saving yourself a minimum of $15.00 (more during holidays!) and taking out the middleman who has nothing whatsoever to do with the creation or delivery of your arrangement, other than forwarding it on to someone. Now, after all this, isn't it just more simple to go to the source?

I ordered a flower arrangement for my wife for my anniversary from online. On the day of the anniversary around 10:00 AM I tried to check the status of the order and it did not pull up the order so I called the customer service. The guy said he was not able to pull the order even after searching by order number, name, email, phone, and CC number so he asked me to call back in half hour just to make sure. I called again at around noon and same thing so I asked to cancel the order and I bought the flowers from some other place. In the evening around 5:00 PM a guy showed up at our door with the stale flowers and deflated balloon and my CC was charged. So next day morning I called in to complain they said ok we will cancel the order and someone will pick up the flowers from the recipient. So at the end not only I had to go through all this ugliness but I looked like a dumb!@#$ to the recipient when the guy shows up at the door to pickup the flowers. Luckily, I had sent the flowers to just my wife and she understands. I cannot even imagine sending anything to anybody from this place ever again. I do not know why they want the flowers back; my guess is they want to send to the next customer…

I ordered flowers for my mother for mother's Day, I was told my credit card was declined which I knew it shouldn't, I later found out one payment was authorized and the other declined, but was told they couldn't send the flowers, after talking to my credit card company, i found that one payment was authorized, after having conference call. the next day Friday I received a call from 1800flowers.com it was stated they would send mom her flowers with the payment that was already authorized, mom did get her flowers, but another payment was authorized for the flowers.

I had to call my credit card company so many times to get this straight, after putting the money back in my credit card over $8.00 was charged to me, every time I had to talk to a live person they were charging me, when suggested they owe me they refused even thou most of the calls was conference calls with them on the line. Mother's Day should have been a happy day for me even thou my mother lives 3, 000 miles away, I was too stressed to be happy.