1800MATTRESS Reviews
|
Joshi12
May 23, 2011
deceptive sales practices and fake promises
Buyers ! Be aware! DO NOT EVER BUY ANYTHING FROM THIS COMPANY. They are a scam and want to just rip your money even in this economy. I just recently purchased two mattresses from 1800mattress.com (one was sealy and the other one was simmon). I was told on that I could refuse the delivery on the spot with not problem. When it arrived, after a week it didn't look right. It was NOTHING like how they described it would be on the website. While I was examining it, I told him it looks fake and he said that I need to call customer service and there is nothing he could do. Which means that YOU CANNOT REFUSE IT ON THE SPOT. THEY JUST SAY IT TO PERSUADE YOU TO BUY THEIR MATTRESS. I examined it more after he left and i found out that they used cheap raw materials and sowing was very poorly. The back side is even more horrendous. The mattresses didnt look like name brands i purchased at all. I decided to Call the customer service next day as it was delivered late. When i called the following day, no one could help me and then they transferred me to the online management office. I had to leave a voice mail since no one picked up the call. I left a brief message about what happened, 24 hrs passed by no calls. i made several attempts to call them the day after but no use. Finally, on the fourth day I got a chance to talk to them. And the person was speaking to was not very nice. I told her my situation and all she could say was may be i got a defective piece. And I asked how can i get TWO defective piece? She said she didn't know. And i also told her that the mattresses dont match the description and she told me that when you purchase it, it says that "the product may not be similar which is being shown above". I said where does it say that? I didnt see it anywhere when i was purchasing it. She failed to show me where it is. This business lie to their customers to get their money. they do not care about their customer as long as they get the business. I even chatted with the agent online and they said YES to product being the same and mattresses meeting the description. I am in process of getting my refund. I will try and try until I get my money back. I will even file th small claim. I will not let these people take out money just like that. But I am here to warn the future buyer to be very aware when you buy from this company. DO NOT i repeat DO NOT but anything from them, they will take your money on one hand and deliver some cheap mattresses which sags when its is brand new. If i could stop even one person buying from them that would be really meaningful. At least, that person will be saved from this fraud company and will be saved from more headaches, extensive waiting period, more talking to different agents, and ohhh repeating the situation 1000 times. Peace!
|
|
|
t1959
February 25, 2011
Deceptive Sales Practices
Purchased a mattress from their on line site. Chose a specific model/style mattress - when it was delievered, I told the delivery people that it was the wrong mattress. They said they couldn't take it back and I had to call customer service. I called 1800mattress immediately to explain to them that they shipped the wrong mattress. They insisted that it was the correct mattress. Said that model names are changed depending on what warehouse the mattress is shipped from. I can understand that the model name may be different, but I own the exact same mattress - and IT IS TOTALLY DIFFERENT than the mattress I received. The customer service rep, one of the 6 that I was transferred to durning my 1 hour wait, told me that I could make a "compfort exchange" to get a different mattress. That would require me to pay additional shipping and a fee of $99.00! When I said I wanted either the correct mattress or a refund, they refused. Later, I went on line and chatted with one of their representatives. I pretended that I was interested in purchasing a mattress from them. I inquired about the model mattress I had ordered and asked it's specifications/price and whether the picture on the site was the actual picture of the mattress. They said "yes". They also said it was 11.5 inches high. The mattress I received is 6 inches high and has a weird design on it with black pipping around the edges. The mattress I bought was all white - no design. I am in the process of getting my bank involved and have contacted the BBB. Oh, the mattress they sent also smells of gasoline or oil - some horrible odor. I now have to sleep on my pull out couch! I will NEVER buy anything from these people again. Also, I will NOT give up until they make good on my purchase. I'm surprised they've been in business for as long as they have.
|
|
|
DarA12
November 17, 2009
Defective matress
Ordered a defective mattress!! Beware customers, don't buy from them!
|
|
|
frans4
November 11, 2009
defective mattress
Ordered a queen size mattress and box spring-Luxembourg set. The set was defective from the beginning, it is now -6 months later- sagging in the middle at 4 1/2 inches. This according to the expert 1-800 mattress sent out. They also found that the box spring was defective also. I called 1-800- Mattress after they received the experts report only to be told they found a stain, which the expert never told or showed me, and said the entire warranty is void. In other words, they agree both the mattress and the box spring is defective but a stain, I can't even find, voids the entire warranty. 1-800-mattress said you're stuck with the defective mattress and box spring because of a stain, that has nothing to do with the sagging mattress and box spring and a stain I can't even find. I have read elsewhere that 1-800-mattress will find anything they can to void a warranty and not be held accountable for the defective merchandise they sell and now it's happened to me.
It took me 6 months of calling them just to get an inspection done. I was told they had no record of my purchase and they doubted I even bought the mattress from them at all. I had to send them a copy of MY receipt because they did not have a copy of one. I was told they were taken over by Sleepy's and they weren't able to access any records from 1-800-Mattress. It took me months of calls (waiting at least 20 minutes on hold each time) and numerous faxes of my paid receipt just to get them to admit that I even purchased the mattress from them. They said unless we find your receipt in our records we don't consider this a legitimate purchase. Keep in mind this went back and forth for about 6 months. Now I finally get an inspector to come out, he admits the mattress and box spring are both defective but like other customers, they won't do anything about it. I'm stuck with a 6 month old mattress and box spring that are both defective and 1-800-Mattress gets to rip-off another customer. NEVER buy from 1-800-Mattress or Sleepy's EVER!!! Like me you'll regret it !!
|
|
|
March 31, 2008
Mattress Mahem - Dirty tricks
I was looking for a good night's sleep and visted a man named Sam Alba at 1800mattress on 86th street. He was poorly dressed and seemed to have no interest in me or my problem. He was SMOKING in the store which i found appauling and as soon as he mentioned I wanted to shop at Sleepy's around the corner all he did was bad mouth them and products they have that he does not carry. TOTALLY UNPROFESSIONAL!
I found a great sales person at Sleepy's today and am typing this from my new cozy comfortable SLEEPYS mattress.
Thank you SLEEPY'S !
BOO 1800MATTRESS - for mud slinging tactics !!!
|
|
RECENTLY UPDATED REVIEWS
Taxi To Heathrow & Heathrow Taxi Transfers
Digital Marketing and Company Formation Services UAE | SEO and PPC Marketing
Escort ladyluck Frankfurt
Bulk SMS Gateway in UAE | Best Bulk SMS Service In UAE
REQUESTED REVIEWS
REVIEWS BY CATEGORY
|
