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mnwind
April 17, 2010
Poor customer service
I ordered a domain from 1&1 one year ago with auto renew selected. Two weeks ago I received a billing notice saying that if you don't update your credit card and pay for renew, your 'service will discontinue automatically'. I didn't intend to keep the domain, so I didn’t pay to let the service discontinue. But I received another same billing the next day, so I cancelled the domain and asked them stop sending me the billing.
Long story short, they sent me another email requesting me to pay even after the cancellation. I cancelled on the 2nd day I received the billing, so I finally figured out that they purposely sent you the billing after the renew date so 'no matter what you do, you are late and will be asked to pay'. I professionally discussed the issue with billing supervisor with rude response.
Today I got an official letter threatening that if I don't pay they will forward it to a collection agent. I suggested finding an arbitrator to settle the dispute, they rejected again.
They don't have either my social security number or credit card. How can they damage my credit? It is a small amount, but I really don’t believe I should be responsible for their miscommunication. I will keep fighting.
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candle
February 7, 2010
Collection Agency NCO Financial
I have four domains listed with 1&1. Normally when the term expires your domain reverts back to the hosting company or becomes available. NOT SO with 1&1!
Next thing I know I get a letter from a collections agency for $17, 98 plus $8 "convenience fee"!
I can expect a similar letter for each domain I have with 1&1.
I called them and complained, to no avail. I requested authorization codes to transfer the domains which they sent immediately. However, they also blocked my abillity to unblock my domains. I only found that out when I received a message from GODADDY that they were unable to complete the transfer. According to technical support only "billing" would be able to unblock these domains. This would appear to be an incredibly unethical manner of doing business! I'd be embarrased to be working for such a company.
Needless to say that in my opinion and experience they are a very bad company to deal with.
SHOP SOMEWHERE ELSE!
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August 30, 2008
Bad service, bad cust services
Just to drop some lines here against this 1and1.com company. They are the worse company you can get for your business. If you are planning to get a domain or hosting or something related, PLEASE DO YOURSELF A FAVOR DO NOT DO IT!!!
1AND1.COM SUCKS BIG TIME THEY ARE THE WORSE IN THE INDUSTRY... NO EVEN BBB WANTS THEM.
1AND1.COM IS A RIP-OFF COMPANY. JUST READ OTHERS BAD COMMENTS ABOUT THEM ON LINE.
I HAVE THE WORSE EXPERIENCE GETTING A DOMAIN W/THEM.
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June 3, 2008
Horrible company
1 & 1 Internet is a horrible company, but some recourse is possible! Not only am I a very disgruntled customer after they lied to me repeatedly after reselling a name I had registered and paid for with them, but I am an investigative journalist. In the last 8 months, I have written more than 30 articles, interviewed more than 200 people who have been blatantly wronged by 1 & 1 Internet, talked to several consumer groups and interested attorneys, and worked with over 60 radio and TV stations on this story. Everyone has been very interested, and the investigation continues. If you have had an issue with the company, you can do the following make a difference, and get your justice:
1.) File a complaint with the Pennsylvania Attorney General’s office at www.pa.gov, or call the investigator Madelaine Dakour directly at (215) 560-6790. They have already received a large number of complaints, and have escalated the investigation, so make sure and contact them.
2.) File a complaint with the Better Business Bureau where they already have a completely unsatisfactory rating by going to www.bbb.org
3.) File a complaint with the Federal Trade Commission at www.ftc.gov
4.) File a complaint with your state consumer advocacy group through the Attorney General’s office or Secretary of State’s office. Indiana’s is www.indianaconsumer.com
5.) Explore your state’s legislative code and find out where they stand on mandatory arbitration clauses. The Federal Arbitration Act has been shot down by state courts if they find the 1 & 1 contract to be “unconscionable” and without “mutuality” as they offer nothing for the consumer. More and more courts are ruling in favour of consumers, especially with terms and conditions that allow for illegal activity. Breach of contract, fair trade laws, fraud, and consumer laws are the tip of the legal iceberg for 1 & 1.
6.) I’m working with station affiliates of each of the major TV networks, and you can help by contacting your local station through the main sites at www.cbs.com, www.nbc.com, www.abc.com, and www.foxnews.com. Contact the investigative reporter, or simply send a news tip to the newsroom and they will follow up. Chances are, they are already aware of the major problems with the company.
7.) Keep meticulous records!
My lawsuit is pending, and I’ve been inundated with law firms wanting to take on the abysmal business practices, or lack thereof, with 1 & 1. The blatant disregard for the consumers has gotten the attention of the legal community, media, and consumers all across the country and by banding together, we can get some justice. You do not have to succumb to their tactics!
Best wishes,
Kelli J. Jack
President
Lines, Inc. Media
8425 Woodfield Crossing Blvd.
Suite #100
Indianapolis, IN 46240
(317) 469-7529
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