www.1and1.com does not have people working for them, only robots. They don't care about customer service or in pleasing or retaining customers. To show their distain for customer complaints, they thumb their noses at complaints by advertising on this website!! Read their contract carefully before you buy. Their contract essentially makes them god and you nothing. It says they can do anything at any time and you can't do anything about it. Even though you always pay in advanced via credit card automatic debit, it says that if your credit card is declined for any reason (mine was declined because a new valid through date kicked in) that they can continue to bill you and if you don't pay they will turn you over to a collection agency. It says that you agree to pay all collection costs and that you cannot sue them. Read it!! I didn't. When I did, I found it to be the most outrageous contract I have ever read. By agreeing to it you give away any right to do anything to 1and1 except to disconnect from them, to complain on boards like this and encourage others not to do business with them. Everything is in their contract which I imagine most people don't bother to read. It is very long. In it they tell you that if your credit card is denied for any reason and you don't pay that they will turn you over to a collection agency. Even though you pay in advance they continue "service" but lock your account and bill you rather than closing your account. What they don't tell you is that if you don't pay their collection agency fast, the collection agency (NCO -- another rotten outfit) will report you to credit bureaus. 1and1 disavows any knowledge of NCO's activities and simply says that you have to deal with NCO. They apparently don't care about complaints, lost customers, etc. because their business is based on signing up new customers while losing old customers. Yes, it's a totally insane business model, but it apparently is making someone some money for the moment. Look for a company with more care for it customers.