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November 18, 2008
insurance claim poor service
WE HAD A BURGLARY ON THE 26 OCTOBER 2008, WAS A SUNDAY AFTERNOON AROUND 4PM. WE DID THE USUAL THINGS CALLED IN THE SECURITY COMPANY, WHO CALLED IN THE COPS, TO CUT A LONG STORY SHORT...MY NIGHTMARE STARTED WHEN WE SUBMITTED OUR INSURANCE CLAIM.THE NEXT DAY.. I WAITED 3 DAYS NO FEEDBACK, CALLED THE CONSULTANT HANDLING CLAIM, HE HAD NOT AT THAT STAGE CALLED THE POLICE STATION OR THE SECURITY COMPANY FOR THE CASE NO OR ADT SECURITY FOR ANY RELEVENT INFORMATION. EVENTUALLY I GOT COPY OF MISSING ITEMS CASE NOS. ALL THAT WAS NEEDED & FAXED & EMAILED, DID THE NECESSARY.STILL NO FEED BACK FROM 1ST FOR WOMEN NEGATIVE OR POSITIVE. AFTER A NUMBER OF PHONECALLS ALL FROM MY SIDE, 15 DAYS AFTER THE ROBERRY, AN ACCESSOR WAS SENT TO MY HOME, HE SPENT TWO HALF HRS. TAPING STATEMENT COLECTING ORIGINAL SLIPS, BOXES & STUFF CHECKING ALARM SYSTEMS, ANYWAY ITS ALWAYS SOME EXCUSE NOT TO PAY MY CLAIM, EVERYTIME I VERIFY ONE QUESTION THEN ITS ANOTHER.TODAY 19 NOV.2008 NOW THEY REQUIRE A PANEL LOG REPORT FROM SECURITY COMP.(1STFOR WOMEN UR SERVICE IS NOTHING LIKE YOUR ADVERTS). I WONDER WHAT IS THE PURPOSE OF PAYING INSURANCE ???
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October 31, 2008
Poor service
On the 30th of August 2008, criminals broke into my house and stole my plasma and speakers. i immediately notify my insurance about the incidence. they asked me for proof of goods, i told Sithee Naidoo that my plasma was a gift from my ex-boyfriend and i dont have the slip for it and the speakers i bought them about 4 years ago. Sithee told me she is not going to pay for the plasma but would replace the speakers, i was not happy with the situation and told her that why is she not paying for the plasma because i didnt submit slips for both goods. she told me that she will refer the matter to her manager. her manager told me that there was a black lady who tried to fraud the company as well in couple of days back. i asked her if she meants that because i am black i am frauding the company? she couldnt answer me... i told her that i am not happy with her answer and would like my attorney to handle the matter. Sithee went ahead and replaced my speakers. i asked Sithee for the letter stating that the company is not replacing my plasma, till today i still havent received the letter from the company. i have sent Sithee Naidoo several emails but with no responce, last time i spoke to her she adviced that admin department will send me the letter not her.
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