For Christmas, I asked for a new seat for my R6. My wife ordered it before December 15. I still haven't gotten it and they charged her credit card. She called everyday and asked for a tracking number. The numbers they gave her didn't even work and when she asked for her money back, they said the package was lost in the mail. She called Mastercard and filed a complaint against 1tail and Mastercard got her money back and my wife filed a report with the BBB. She said the BBB was already well aware of the problems with this company. Beware!

Order an undertail piece for my bike. First they tell me that shipping is free, total is $243 over the phone. Then I get the invoice and they charge $47 to ship to Canada, now the bill is $299. When I check visa and they bill me $311. These guys have no clue what they are doing.

I email them for their 'prompt' attention, no reply in a week.

Call them, and their phone lines are available for 1. Place an order, or 2. Check on an order, minimum 15 minute wait to talk to someone, at least when I called. Get in line to place an order and they answer a lot quicker.

When I do talk to someone, they tell me it's a border fee. I explain that UPS bills me for any taxes, so there is no border fee. I ask the guy if it's even been shipped? No, it's on back order. This is two weeks after I place the order, 10 days after they bill visa.

I cancel the order, they email a confirmation that they're going to credit the visa by the full amount. We'll see.

Good luck to anyone shopping with these clowns.

I place an order last month with this company to order a part for my motorcycle on may 14, 09. I called on the 22 of may 2009 and they told me that it had shipped out on the may 21, 09. On may 25-29, 2009 I called everyday to get a tracking number, I was told thay they do not really give out tracking numbers to customer because it usely be there the next day or two from when it comes from there shipping warehouse in az (BullSh*t). So on monday june 1st, 2009 i called them and ask where is my order at, and was told that it was not instock and that it did not ship out. So i ask them to cancel my order and return my money... They said that it will take 2-3 days. I called back on the 4th of june, 2009 a rep said "I will personally handle it and it will show up today or the next day. I called back on monday the june 8, 2009 and told them i call already about my refund and was told i will recieve it twice already and i still have nothing in my account. The rep. puts me on hold for ten min and came back and said i talk to the manager in that department and that he personally will take care of me (sounds like i heard that one before) and it will show up today or tomorrow. It was suppose to be in but still nothing, and the business already close for the day. So i am still waiting for a refund. I will give it a few more days before legal action process starts. Also when u call them be prepaired to wait on the phone for about 30-min to an hour just to get in touch with somebody. I taught this was a good buisness seeing that i order from them a year ago and got fast response and shipping. Stay away from this company.

I ordered a solo seat for my crotch rocket three months ago and still have not received it. I have called and waited 16 minutes and still didn't get to talk to a customer service employee. I sent multiple emails and every time they tell me it has paint issues and should be shipped out by the end of the week. I received six emails with the same reply. I also sent an email stating i want a refund and they never responded. Don't order from these guys, they are the slowest workers i have ever dealt with.