I would like to share with the rest of the world the raw deals that these suppliers are giving us.I booked a flight for today @ 1time and I wanted to change it for another day due to emergency. I called call centre I was advised that ticket can only be changed 2 hours prior to departure. Fair enough I told them that I didnt forsee that I will have this accident what do they need to show that I have emergency. There is nothing that is required I will just forfeit the ticket as they are going to loose if I don't arrive. Consumers are getting a raw deal from these suppliers we are being ripped off and we just keep quite. I refuse to keep quite while I am being victimised.

I fly on 1time from Johannesburg to Durban. My Laptop was gone from my checked-in bag. You would think that with all the safety precautions that are in place, your personal belongings wouldn’t be fair game for the airline baggage handlers to take whatever they want. You would also think that there are video cameras monitoring these folks so that foul play can be prevented. If this is the type of personnel they are hiring, you have to question the effectiveness of their entire staff which also raise the questions of safety. 1Time generic response including their "not responsible" policy is just fine print for highway robbery

“What is especially troubling about this case is that individuals charged with the responsibility of ensuring the safety and security of our nation's airlines would be pilfering from the traveling public rather than carrying out their responsibilities.”

I recently used a 1time flight from Jhb to dbn on a friday night. The flight was delayed by 4 hours due to either a delay with the flight from the previous flight or technical problems with the flight. The situation was very poorly handled. 1time knew early enough to probably contact passengers to let them know early, also there was no management on site to deal with the situation. 1time thereafter gave me a voucher of R450 to use on my next flight. This seemed good until i realised what the terms and conditions were.

The voucher had to be used within 3 months, also it could not be used at 'peak' times. This meant I could not use it on a thursday night, friday night or basically any flights in afternoons. This felt like a real rip off since I assumed peak times meant long weekends and not every single flight that could possibly be convenient. Would have preferred a smaller voucher that could have been used anytime.

It's shocking how badly the airline is run and that they care so little about customers. The voucher was just given to make it seem like they giving a benefit.

Whenever I fly home it's an emotional time.All my family and friends live very far away and I don't get to see them as often as I would like to.This weekend was special as at was my daughter's stork party, a trip which cost a lot as it was only for one night, but which in my mind was well worth it, especially as it's my first grandchild.Going to East London, I phoned the call centre to pre-seat and the lady who answered was very friendly and helpful.Got to the airport and everything was in place.However, when I phoned on Sunday morning to do the pre-seating for my trip back to Johannesburg, I was answered by a woman who sounded very worse for wear (not sure whether this was the flu or a rough night out) and who was extremely unhelpful, telling me that pre-seating was not allowed unless I had carry on luggage.If this is the case then 1time should say so on the invoiceticket.What makes a person with check-in luggage different?When I asked her this she wouldn't answer.She eventually gave me a seat number but when I got to the airport it wasn't done.So this person lied to me.Not good 1time, I won't trust the call centre again!

After leaving work early to make a 7pm flight to JHB on Thursday 20 August - 1Time sms'd to say our flight was delayed by 1h45 hours. Travelling with a baby of 6 months and a 5 year old child, this meant that we only arrived at our destination at 1am. Then - on the return flight which was scheduled for 14h45 - we were advised at check-in that our flight was delayed for 30 minutes due to 'rotation'. We accepted that and off we went. Whilst waiting to check in we realised that the wait was going to be longer and my baby needed her bottle which just had to be warmed. When asking for help I was told that there was no way to help, but I musn't leave because 'the crew was coming now' and they would help me on the plane. We eventually boarded at 4pm and took off at 16h30. Guess what - THERE WAS NO HOT WATER ON THE PLANE AND MY BABY HAD TO GO WITHOUT A BOTTLE!!!

And the truth?? Our plane was given to George flight earlier in the day and they had to call in the stand by crew and plane. 1Time gave no compensation, no drinks or food whilst waiting and still LIED!! They caused huge stress for their child passengers. Not 1 person went the extra mile to help with the baby.