I purchased their product MH1240 (-D), (-01) 800 lb Utility Cart from Sears on 6/2/10. The purchase was based on the product picture that is widely available, then and now. Once assembled, I determined it did not comply with the picture. The cart handle is depicted as leaning back into the cart. My handle would only rest on the ground.
I contacted the company via email on 6/10/10 and advised of the disrepancy and that I surmised that it included an incorrect part. They said that when their parts were replenished, they would resolve the problem. ( they don't know? Really?)
On 8/13, after several follow-ups, their agent Nick Pieschel informed me that the part that came with my unit was correct and that the picture I relied upon was apparently a mis-representation.
Nevertheless, he stated there was nothing he could do to resolve it. In effect, I was informed that I was stuck with the misrepresented product.
I have registered a complaint with the Better Business Bureau of Minnesota.