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flmom
May 26, 2009
Trying to hide defect
I went to test drive and hopefully purchase a used 2004 Dodge Neon. It was raining heavily when I arrived, but since we needed a car immediately, I asked to test drive the Neon. I asked for the keys so I could open the trunk and inspect the vehicle, but the sales associate would not give me the keys. I thought this was odd, especially when he kept trying to distract me. The young man received a phone call and told the person on the other end to wait for him because he would be right home. I had the money and was ready to purchase a vehicle, so I did not understand the young man's hurry to get me out the door. We left the dealership that evening because we were disappointed with the service. After we slept on it, we decided the car was more important than the customer service and we made the hour drive back to the dealership. A new salesman was there and he immediately handed us the keys. When we opened the trunk, it was flooded with water and the rear floor boards were soaked. My mother's 2002 Neon had the same seal problem and that was what we were looking for. Needless to say, we walked away for the second time. I can't prove it, but by the young man's actions, I believe that he was aware of this issue. As of 5/26/09, they still have the vehicle for sale and they even raised the price. The nerve! They are aware of the problem and even though they are selling the car AS IS, they know a buyer would not find out about the problem until it rained on them. This could be a safety issue and the smell will be horrible...mildew and maybe even mold eventually. Not to mention the floor rusting out from the inside. Then they had the nerve to write me a thank you letter for visiting their dealership
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