I own a Toyota Avalon Limited ID # 4T1BK3DBXAU352699 that was recalled twice for the gas pedal problem. Just this AM I had it in service to finalize the repair. After leaving the service area, noticed that my invoince reflect the following statement" Customer was offer world class inspection but decline inspection" Since no such discussion occured when the vehicle was delivered, I immediately made contact with a Mrs Reid, who claim that this statement is provided directly from the computer and they have no control over this. I must say that I'm very upset abut this, and feel that I have no recourse from a Toyota service center lying to the customer.
Further more, I ask about the paint peeling from my new car rear bumper, and was told that they cannot do anything about this and must write the factory. I previously owned a Toyota Avalon for 10 Years without any problems and so after just 5 months I sure do not feel the same about this new vevicle and yoour service center.