A more detailed complaint:

Luigi and Giannina Coppiano, co-owners of a family business 20/20 Optical in Deerfield Beach, FL had failed to deliver what they promised in their product -- a pair of well-made high-indexed glasses that cost me $475. I have a high prescription and from experience, I make sure I get a guarantee from the optician that they can make my high-indexed glasses before I purchase them.

On Saturday, October 17, 2009, I talked to Giannina Coppiano at lengths about exactly what I wanted: The cut and thickness of my lens 2. No bright white edges around my lens. I wanted them just like my 5-year-old glasses, which were made very well in Michigan. I came back on Monday, October 19 to talk to Luigi, who is the optician, and he went so far to say he can make them better than my current glasses and I would hardly see any bright white edges around the lens. They had given me their guarantees that they can make them like we discussed. I had sought for the guarantee because of the other disappointments I had with optical stores since I’ve been trying an experienced optician who can make high-indexed glasses. At this time, I saw no “No Refund” sign. Over two months, Luigi tried to redo my glasses 3 times because they were not made to the standards we discussed.

On Saturday, December 5, I returned to the store to drop off the glasses for him to fix again. In addition, I was getting frustrated with his glasses that I brought information from the internet about multi-coating, a process to remove white edges, on the glasses. He got angry. He says not to tell him how to do his job. A few minutes later, he told me to talk to his sister on Monday and later called the police because I was stating, in front of his customers, that he said satisfaction guaranteed. He said he will tell his sister to do anything to get rid of me. On Monday, December 7, I talked to Giannina and she said she can give me $50 and then $100 refund on my $500 purchase, which I find unacceptable. During our conversation, she was trying to intimidate me by threatening several times to call the police while we were talking calmly in her office. Giannina also stated she will no longer try to fix my glasses. She used the word “fired” me and I assume that means she won’t do anything else for me. She also states she will not give me a full refund even though the receipt says that I can get a refund on purchases. Not only can I not see out of the periphery of glasses, but the lens were not cut well and have the unsightly white, bright edges around the lens. Luigi and Giannina were now saying that what I want is impossible to make. If that’s the case, they should have never taken on this endeavor. I have proof of my old glasses that they are possible to make. If they can’t guarantee their work, they should have spoken the truth instead of wasting so much of my time. It is best to stay away from this store. They tell you one thing but mean another just to get your business.

On Wednesday, December 9, 2009, I stopped by Royal Palm Optical in Boca Raton to ask them if they can improve my glasses. She took a look at my glasses and did not understand why 20/20 Optical will not give me a refund and said there was nothing she can do.