My car was hit by one of their insured on July 5th, and to date (August 13th) we've STILL not received a settlement on this claim. I had a total of four claims adjusters and one "total loss" adjuster during this six-week period. The company representatives obviously read off cards, do not provide needed information, do not return calls in a timely manner, and refuse to authorize a rental car for the entire time the claim is being processed. I had to contact them initially to get any sort of action on my still pending claim. The first adjuster, who barely spoke English, insisted that the car had to be moved from the towing company to one of their "secured lots" a distance of nearly 200 miles away instead of simply sending an adjuster and totaling the car. They insisted on getting a release immediately so they could move it and did not allow us ample time to drive nearly 50 miles to remove belongings from the vehicle. Now they won't pay shipping to send my son's electric guitar and other belongings which were in the vehicle. All in all, this company is a nightmare to deal with!