Here's what happened, all i wanted was to simply work out because im young and i realize that i need to bulk up a little so i started to consider this gym because my friend said it was good, so then i realized how much is cost so i instead used a 7 day free pass so then i told the manager (who happened to be the one helping me that day i wanted to sign up) my story which was i was leaving to texas as a vacation in about a month so i dont want to get a membership and pay for it while i'd be gone and get no use out of it so he gave me 14 days instead which was very considerate, so then i go one day and its fine i go at about 7:00pm and leave an hour later and come back at 9:30 pm to work out some more and it was fine, 2 days later i go at about 9:15 when i arrive and some very rude girl wasnt even at the front desk i think she was talking to her boyfriend she came around after she saw us and i showed her my trial membership and she said i couldnt get in after 9:00pm and that it was "a new rule" when clearly i came in even later days before and she was very rude about it and she had no manners whatsoever she had her leg on the desk and was scratching it, very unprofessional... and yet the manager told me EVERY single rule except for the fact that i couldnt get in past 9:00 so that is thier fault and i suffer from thier mistakes, this gym has horrible staff WORLDWIDE.

My membership was frozen for unlimited duration on 3/7/10 due to pregnancy at the Cupertino facility. Today (3/27/11) when I went back to Cupertino facility to reactivate my membership, I saw my membership was only valid till July 2011. When I asked about the freeze I was told that Costco membership doesn't qualify for freeze. But when I asked how come somebody was able to process and confirm that my account was frozen, her immediate response has taken me by shock: "You should have read your Costco coupon rules and that is not our fault your account doesn't qualify for freezing and we cannot do anything about it". As a manager (or whoever she was), she wasn't for a second apologetic that someone representing 24 hours gave wrong information that has caused us loose those months of membership unused. Instead she told me if I want to resolve this I should talk to that person who processed my freeze (who now works in another facility) or call member services. I was very disappointed and angered by the way she has treated me and the conversation went towards an argument when she said that "she was not their witness what I was told by XXX". This is like questioning my ethics and the most embarrassing part was she escalated the situation by threatening to call the security if I don't leave (with my infant and husband) and tag my membership. I think this kind of treatment is unfair for me given we were on the receiving side and enough to scare me to not come to 24 hours again. I would rate this as the worst customer service I have ever seen in this country and I seriously question the recruitment and training process of 24 hours. I googled the named of the girl who trash talked on us, and she was a softball player and she just graduated out of Foothills community college in 2010. Obviously, she is immature to be able to handle conflict with customers and this is how 24 hour is able to offer $299 for 2 year membership by cost cutting. Clearly this a hole in the corporate recruitment and training and who ever from 24 hour reading this tell the VP of Customer Service that he need to do his job. I am ready to go back to my local 'Mom and Pop" gym as they are personable and friendly. I guess you get what your pay for!

There is no way to participate in Group X classes because by the time you get there the classes are always full.

They do allow for $1 dollar to be paid prior to 1 hour before the class but if the time is before 7 am they cannot advance reserved and accept the $1 because the employee cannot open the register.

They have coin lockers for use but when you insert the coins they do not work and do not return the coins. When you go to the front desk to ask for your money back they do not citing a lack of change.

I have observed at times after 12 AM the front desk attendants allow nonmember homeless people to use the bathrooms and showers. The homeless people sully the facilities and smell bad.

Complaints to front desk attendants always result in "I can't do anything"

This has been my home gym for the past two years. I joined this gym because it is walking distance from my house. In fact, I have recommended this club to my friends.

Up until now, my only complaint has been that the women’s locker room is poorly cleaned. Rarely are there toilets that do not need to be flushed before using them.

But on the morning of Sunday, Feb. 13, 2011, I had my worst experience yet.

I received unbelievably rude treatment by a Spin class instructor that I only know as “Liz.” She teaches the 10: a.m. class on Sundays.

Although I frequently take Spin classes at this location on Monday, Wednesday and Friday, sometimes I need to do routines on my own to accommodate my schedule. I attempted to do that on Feb. 13. I waited until 15 minutes after Liz’s class to enter the room to set up and begin my routine. I listen to the music on my headphones through my iPod as not to disturb anyone else who might be working out in the bike room.

Liz was in the room well after her class and started playing music very loudly over the speaker system. It was so loud that I could not hear the music on my own iPod. I asked her to turn it down and was met with immediate hostility. She refused to turn the music down, and instead turned it up.

She also told me that she could do as she pleases. She also said that even though I am a paying customer, I do not have any right to use the room AFTER her class, as she is allowed to test her music. She refused to consider testing her music more softly, using earphones of her own, or at home.

In addition, when I asked when she would be done and when I could return, she said, “ I don’t know.” So even when I attempted to compromise, I was met with outrageous behavior. I had an appointment later that day, but was willing to try to avoid her but she was not going to make it easy.

I went to the front desk to complain. A polite employee there attempted to help me resolve the situation. And Liz was rude to her as well. She refused to give the front-desk employee a time when I could return to resume my workout. Liz also snidely told me, “have a nice day, ” as I left. I can only guess she was savoring the fact that she bested me. If this is how 24Hour Fitness wants a two-year member to feel, then I guess that is fine. I would like to think that this would be unacceptable behavior.

I cannot believe in this economy that an employee would dare to be so rude to paying customers and fellow co-workers. There are other instructors and staff there who have been absolutely wonderful. I do not want to leave this gym. For instance, a trainer Johnny Alexander also was kind to me that morning and assured me that management would contact me. I ended up leaving the gym for a walk, instead.

No one contacted me the next day, Monday, Feb. 14. However, I am giving management the benefit of the doubt.

Meanwhile, I am disappointed that an instructor would think that she could get away with being so nasty.

Would NOT recommend this gym to ANYONE! At first I was all about this gym. They were nice, it had trainers, it was 24 hours and it was close. They said they would show me how to use the equipment and I would get 3 free training sessions with their trainer. I was ok on how to use the equipment but I like the fact that I got free sessions with a trainer. I made an 1st appointment– no one show up…. Then I called again spoke with the manager and he apologized and scheduled me a new apt. ONE SHOWED UP AGAIN! Now I’m a very patient person so I called again made another appt. The trainer finally shows up. My second appt a no show again. So I let it go and used the gym because mind you it sooooo close to home and its 24 hours. Put my account on hold for a couple months because I was going to be out of town and the person said that was fine just call and we will reactive your account. So when I came back I paid with a new card. They said that was fine we will start your account. THE CHARGE MY account for 3months! The girl said it was only going to be 39.95 Per worker at SNAP fitness said since they didn’t have a signed paper to freeze my account they would have to charge me for the 3months. And he will have the manager call me. No call yet… called corporate complained and nothing….. DO NOT SIGN UP WITH THIS GYM!!!