In December 2010 I signed up for a fitness membership at an El Segundo, CA location. One of the initial questions the employee asked me was if I wanted the $29.99 charge to be "recurring" on my credit card. I said NO. I didn't think to check my bank statement for this charge, and apparently 24 Hr. has been debiting my account every month since, until I found the Feb. charge on my statement and called the customer support line. The man on the phone told me that a recurring credit card charge is MANDATORY. I was surprised to hear this, obviously, after being told my card would NOT be charged on a recurring basis when I signed up. I canceled my membership and was told the Feb. charge would be refunded within 30 days. I am a little skeptical, however, because there was no confirmation email regarding this, and I think that either the customer service rep (who is based in a foreign country) was trying to appease me, or the 30 days will lapse and I will then no longer be able to take this matter up with my credit card company in order to reverse the charge. 24 Hour Fitness by many accounts is a money-grubbing corporation.

I have been member of 24Hour Fitness for almost 4 years. I visit two gyms bi- weekly, and I see that things are getting from nasty to terrible with every month! The gyms are filthy beyond words, trash stays on the floor for days, floors are so filthy I wouldn't venture off my yoga mat...The "personal trainers"(what a joke) are only interested in signing new members up so they can get their commission. They couldn't care less that the cleaning solution or towels are missing for days. Equipment stays broken for months!! They cancel classes and don't even bother to change the schedule on the wall, online, or leave a stupid note on the door. They cancel classes that are full, and they replace them with some b...s...When I see people taking tour, I feel like screaming: RUN FOR YOUR LIFE!!! Why do I still go there ?Because these are the gyms closest to my place, and frankly I don't have a choice. BUT IF YOU CAN GO SOMEWHERE ELSE - DON'T EVEN BOTHER WITH THIS PLACE!!!

I joined 24Hour Fitness in December 2002 in St. Louis, prepaying for three years. After that, I was supposed to have a lifetime membership to every club except the Super-Sport. After three years, my annual renewal would be slightly over $100. In 2008, I got a job in Southern CO and lived over 50 miles from any club. I still paid the amount for 2009, but I was unable to even use it once. I didn't even get my renewal notice for 2010, but I didn't think about it, since I couldn't use a club anyway.

Recently, my job transferred to Denver. I called 24 Hour Fitness to renew and was told I was terminated! I was told I'd have to join as if I was a new member! After several phone calls with mainly rude people ( only one man at a local club was understanding), I received a phone message from Gloria ( supposedly an account manager at Corporate) who said it was impossible to reinstate my membership. Obviously this is a scam- everything is set up for paying huge upfront fees. Only the one local employee empathized that it didn't make any sense to pay for a membership when I was too far away from any club!

How would it hurt 24 Hour Fitness if I was willing to start paying them $100/ yr again. I hired their personal trainers several times, so they made a lot more money on me than the $100. After reading so many other complaints about 24 Hour Fitness, I know that my story isn't an isolated case! In this economy, I'm sure I can find a gym that will charge reasonable fees and have better customer service!

I'm thinking of posting this on Facebook and warning "friends " and "friends of friends". The 24 Hour Fitness site states they have a great rating with the BBB How can this be? The public needs to be warned about them!

i'm really upset about 24hour fitness customer service. I had my account freezed for certain period of time because I went to Michigan last year. I came back this year and have paid the annual fee to re-activate my membership account in March. Here I am being charged with an annual fee again in July this year. Where does the six-month extension of my membership go? We should form some kind of legal alliance to sue 24 hour fitness.

This recently built establishment employs criminals and they have no class or care for customer service. In the past few months Chere Garcia and employee of the establishment has given me and my co workers horrible service. This employee recruited hard working mothers to her unlicensed day care and out of the gym. We soon came to find out that this woman is a known drug user and has been sighted in local restaurants and bars under the influence and very combative. She also was convicted with felony charges for identity theft, credit card theft and STEALING personal information from employers!!!
What kind of establishment hires these types of people! Come on HR do your job and listen to your customers