I am not a member of 24 Hour Fitness, but my friend talked me into trying a kick box class with her using a free pass. I went to the class with her not intending to set up any membership, just to try the class. After the class, I was pulled aside by the night manager working and he was very demanding in setting up a membership. I explained to him I was not interested and he got really pushy and rude and claimed we were "using" his gym and that he would have to charge us. We were completely surprised that he was saying the things he was saying. He insulted my friends job as a fitness instructor for a local gym and was talking down to us. I think his attitude towards me and my friend was completely uncalled for, unnecessary, and very rude as we did nothing wrong. He made me and my friend insulted enough that I had to make a complaint. This is not the way potential customers (or any customers for that matter) should be treated.

I go to the 24 Hour Fitness in NW Houston - located between Louetta and Spring Cypress. For the last five years, I've heard about how car windows get smashed so cell phones, brief cases, and other items can be grabbed. I never take anything tempting to that gym. And I always park at the very front center of the gym.

Last night (November 15), some jerk smashed my window in order to steal my cell phone! Can you imagine that! I parked in the center row, 3rd parking space from the front entrance. My driver's side window facing the front desk. The theif smashed the window and grabbed my phone. No witnesses. No one saw him. This happened at 1145pm at night. Between 11:45pm and 12:30 am.

I have to replace the window of the rental car ($98). I also need to buy a new cell phone, which is going to cost more than the $100 I paid through Sprint since I am not eligible for an upgrade.

I called Patty, the manager, at this 24 hour location. She knows about the thefts in the parking lot. The is an ongoing racket. Yet, the manager doesn't get the undercover police involved in stopping the crime. They always smash the windows of 24 hour fitness customers because they know they will be in the gym for an hour or so. You go in the gym, and they smash your window.

Patty would not pay for my window. Nor would she get the police involved in stopping the crimes. Her car has been smashed. A lot of they guys I work out with at 24 hour fitness, including a cop, have been robbed in the same way. Even an FBI agent, who had his trunk cleaned out, including his firearm.

24 Hour Fitness should do more than put up a written warning about thefts in their parking lots. They should make sure their parking lots are secure. And they should get the police involved to catch the gang or ring of crooks targeting their parking lots.

Im furious about my window being smashed. And Im without a cell phone. The parking lot always has smashed glass in it. And the manager, Patty, doesnt do anything about the ongoing thefts.

I still can't believe that a___holes like this guy actually have jobs dealing with people. Here is the email I wrote them, to which they still haven't replied:

"I'm writing still in disbelief of something that transpired at about 2:30 a.m this morning at the club. I had arrived following work and was hoping to visit the steam room which for some reason was shut down. This is usually not the case, so I sought out the attendant, a Mr. XXXXX (think his first name was XXXX) to see if he could help me. I asked him what was going on and he really didn't know either, but told me the steam would probably go back on at 4:30 a.m. I accepted his response and went back to my workout. I was using an incline bench in the free weight area and apparently he was organizing the weights. While I was obviously exercising, Mr. XXXX shouted (exact words) "Hey boss man, just leave the weights". I politely told him I wasn't finished yet and he glared at me. I sat back down on the bench and began another set when I was surprised to see Mr. XXXXX in the mirror carrying weight plates to the bench and slamming them onto the plate holder while I was exercising. I stopped and said nothing, waiting for him to finish. He continued to glare at me saying nothing. I finished and left the weights in place as he instructed. While I was using another machine, Davis approached me and told me "Go pick up the weights". Having lost my patience with him, I conversationally replied "I'm busy right now". He mumbled something and continued to reorganize the area. I completed my workout and had no further dealings with him.
I’ve been in gyms since I was a boy. For someone to slam weight plates onto a piece of equipment being used by a person not only represents an extremely rude sort of behavior, but an outright safety issue that borders upon criminal. Nevada law defines assault as "Willfully placing a person in reasonable apprehension of immediate bodily injury". Mr. XXXXXX actions could have very well done this. As I write, I'm still in disbelief over what took place. I like to respectfully ask you to address this incident. I will not stop patronizing that gym. In 24 years of being a "Gym Rat", I've not only ever been treated this way by an attendant, I’ve never even heard of such behavior.
You should know that I, and other patrons I’ve spoken with, have noticed an unfortunate downward trend in the overall quality of the facilities here in Las Vegas. Certain gyms only have certain facilities open for certain hours, not "24 Hours" as the name suggests. I'm noticing more and more that some areas, especially basketball courts and steam rooms, are almost always closed at odd hours and of all places, in Las Vegas, a 24 hour town. As stated, I've always been a satisfied customer with 24 Hour Fitness. Mr. XXXXX threatening behavior tonight was the last thing I ever expected. In my line of work, I deal with irate people every day and pride myself on being able to conduct myself with genuine concern and esteem in spite of how unprovoked and illogical their demeanor may be. This morning was over the top. Please respond to me within 24 Hours as to how this will be addressed. Also, please be advised that if Mr. XXXX threatens me again or engages in any other sort of harassing behavior by endangering me without reason, while I'm trying to use the facilities that I pay for, I will not hesitate to contact authorities. There is no place for this sort of conduct at the gym, a place where most of us customers to rejuvenate and gain health and vitality, not to be subjected to immature and thuggish behavior at the hands of staff members. I was extremely let down. Please inform me of your plan of action. Thank you."

I'm going to the gym armed now. Can you believe this is actually being put up with? Don't waste your money folks...there are better companies, better options and fewer headaches. These guys have really gone to the toilet. It's a shame because they used to be great.

Beware of 24 Hour Fitness - they are doing a bait & switch with their new sports & fitness club contracts. They are not honoring long time members who previously purchased 24 Hour Fitness's All-Club Lifetime Memberships. I purchased an All-Club Lifetime Membership about 8 to 10 years ago. The contract said I'd have lifetime access to ALL clubs if I paid a large fee at sign-up, as well as an annual fee. I figured since it was a nationwide chain, it was a sound choice and good motivation to keep working out.

I've been splitting my gym time between the Mall 205 24-Hour Fitness and the NE Halsey facilities which are each 3-4 miles from my home. I was excited to see the new 24-Hour Fitness going up off of SE Holgate & 99E. I stopped in for a work out after they opened in late August. The only thing noticeably different, besides the new, clean gym feel with all new stuff, was that it has a few extra machines, including 3 spin cycles with interactive video, nicer tile in the locker room, and shower towels - that's it. It was missing the row of lie-down ab machines that the other two gyms have.

Today, I went to the new SE Holgate 24-Hour Fitness gym again. They stopped me this time and said I'd have to pay extra to continue going there. I asked "Why, I have a Lifetime, All-Club 24-Hour Fitness membership?" They said because it's a 'Club-Sport' which has more square footage, newer machines, some fancy locking thing and doors on the showers! That's it - that's all! The other two gym have pretty much every other major thing that it has - except shower towels. And they want me to pay MORE THAN DOUBLE MY CURRENT ANNUAL FEE to go there! It's disgusting, big-business as usual tactics. I'll bring my own flippin' shower towel & ride in the spin room for that!

From what I've experienced, 24-Hour Fitness gyms all get run-down and filthy. After these gyms are in operation, they make very little effort to clean & disinfect them or make any major improvements . The pools and hot tubs - when they aren't undergoing maintenance - are usually very murky with hair, sand & other debris is always in them. I fished out a big bloody glob one morning. People use those things as big bath tubs. Mall 205 stopped providing shampoo long ago, just overly fragrant soap, which seeps into the pool and is awful when you are swimming. Don't ever use the floor mats, I caught some sort of fungus on my knee from one. Use a towel or find a spray bottle to wipe the machines down before you use them. The only thing positive I can say is that the check-in staff at my two regular gyms have been very nice.

there is a rude woman that workss there
she wouldnt let my friend hu tried to use a 7 day free pass
she wouldnt let him because his mom was not there
but he got in the day before

and another time i went to get a yoga ticket then i lost it and the class was full
so she wouldnt give me another one
but clearly it wasnt full because i lost my ticket so therefore the class was not full