So today I stopped at the 24 Hour Fitness, Miramar, FL location, that recently opened a few months ago and decided to go check out to see if I would switch from LA Fitness. I walk in, filled in some info and waited about 5-10 mins which I really didn't mind at all since I figured the place was new, probably didn't have all the sales agents or maybe they were all busy. A guy came, named Rob, walked in front of me and said "what’s up" which felt a bit rude. I then cordially extended my hand, shock his hand and said "how you doing, I would like to check out the gym please". Initially I thought, "This must be the new guy" and decided to ignore it. He walked me around and showed me the placed without going into much detail which I actually prefer since I like to ask questions if I have any instead of being told everything about it. Once we were done, he stayed quiet so I asked if they had any specials and he says "$65 startup, well, $64 really, and then $29.99/month. The $64 covers first and last month" in which I said "oh, same as LA Fitness basically. " I honestly don't understand how this comment could have made him react like this but he pauses and says " I really don't care if you think is the same or not" then he walks me by the stairs, goes in a different direction and says "take care buddy". I kept walking a bit shocked at his response and at the undeserved and careless service. Once I stepped into the stairs he comes back and says "well, how much were you thinking about paying" to which I replied "well maybe around $20-$25 and then I said "I know you probably don't care if is the same as LA Fitness or not but it’s a bit rude to say that to a customer". He then passed me while going down the stairs as to lead me outside and replied "Well, I really don't care what you think. You came here with this attitude from the beginning" and kept walking. I asked "what attitude?" and he said "You came here like you just wanted to checkout the place and that’s it". I asked again, "what attitude?" and then said "Well, I just really wanted to check out the place. What were you expecting me to do? Ask you 100 questions?" in which he said "Yes. I would have go in deep about some things". And I explained to him that just because you don't ask questions about things doesn't mean you are not interested. I have been a member of LA Fitness for 8 years and wanted to switch to 24 Fitness because it is about 1 mile from my house and is 24 hours and just wanted to see if it offered the same accommodations, which it does. I don't need to ask him questions about anything since I have been a member of a very similar gym for too many years and I know what everything is for and how it works. He kept ranting and trying to justify how he really doesn't care at all what I think and pointed at the door and said if I don't like it the door is there and told me I could leave. I then said that I was not going to allow somebody to speak to me like that without a reason and that I would like to speak to his manager. With a very arrogant attitude he pointed at this ID badge who said "Manager" and said "I AM the manager". This continued and he asked me how much do I make and started making comments about how much he makes and that he drives a Range Rover and makes over $250, 000 a year and that he could care less if I subscribe or not since $60 won't make a difference to him. How he doesn't care what I think or who I talk to there. All this was happened in the front desk and the receptionist, Tasha, and a customer who happens to be a friend of mine from LA Fitness!
Honestly at this point I was incredibly furious and decided to ignore any further remarks to avoid a confrontation. I couldn't believe how arrogant this guy was and how he was allowed to work your place by treating customers like that. In my entire life I have never felt offended, mistreated and insulted enough so to officially file a complaint. This was at a location that just recently opened and the bad publicity won't help. It is very frustrating the fact that I do not feel comfortable to give my money to 24 Fitness and this location just because of the unpleasant service this gentleman provided me with. I really would like to know how your company would handle this. I’m not sure if this guy is a great sales men or not, but one unsatisfied customer speaks louder than 100 satisfied ones. I’m hoping to get a response from you within a reasonable time and see how you are going to handle this since I still would like to join your gym but would feel terribly uncomfortable with this gentleman there.

About this time last year I joined 24 Hour Fitness with my husband. Along with our monthly memberships, I paid $100 extra for five training sessions to get me "kickstarted". The first trainer assumed, I guess because I wore t-shirts and sweats to work out instead of Nike gear, that I was a drug dealer and asked if he could buy some drugs from me in a "training" session. I don't sell drugs. He failed to appear for our second appointment, and after the third time we got together he quit working there. I was allowed to start over with another trainer, who was much nicer, but also quit after 4 sessions. I never got the info sheet he was to give me at the last session to remind me what I had done in the other sessions.

In the meantime my husband had a near-hypothermia experience in the pool and got a rash, we assume from the handle of an exercycle.

I tried to use the rest of the club and not belabor the point with the weights, but the only time that it's convenient to go there, it's so crowded you can't get onto the cardio machine you want, whether it's the stair stepper or the elliptical ski machine. I also tried the yoga class, but again it was so crowded as to be embarrassing to crowd in even more.

Finally I wanted to cancel my membership and called them October 5, only to receive my November credit card bill with a charge from 24 Hour Fitness for my month's membership fee, charged on October 25. I called the club and apparently that's standard practice and part of the small print in the contract. I consider it a raspberry in the face after the shoddy service I received there. I spoke to one "manager" who wanted to meet with me to refund part of my money, but the day I was to meet him I called the club to reschedule and there was no answer at all (I dialed twice). Just today I spoke to another "manager" there, since the one I spoke to ten days ago doesn't work there anymore either, and he told me there was no way he could help me.

PUBLIC HEALTH WARNING!

As of Saturday January 3, 2009 the lavatory and shower facilities at the 24 Fitness Gym located at 8612 Santa Monica, West Hollywood, CA do not have any soap for the patrons. I was informed by the staff that there would not be any soap available for the next two days! This poses a severe PUBLIC HEALTH RISK for those who use this gym. We are in the height of the cold and flue season and it is well documented that these types of illnesses can be transmitted by handling gym equipment. Further, the occurrence of skin bourn STAFF INFECTIONS are prevalent in the population Los Angeles and West Hollywood.

The lack of concern and problem solving skills by the staff and management of this facility is putting their membership and the population of our city at RISK.

WARNING: YOU ARE PUTTING YOUR HEALTH AT RISK BY USING THIS GYM WHILE THESE CONDITIONS EXIST!

I tried out the 24 Hour Fitness here in Scottsdale after seeing a trial month offer. But after 2 weeks I decided that I liked the Village Health and Racquet Club a lot better. When I went to go cancel my account, they told me that I would be forced into a 6 month membership.

What good is the trial then? Eventually after arguing, they canceled my membership. By trial, I guess they mean that they will put you on 'trial' and force you to defend yourself for even trying out their cruddy establishment.

I WENT TO 24 HOUR FITNESS ON 09/04/08 TO RECIEVE INFORMATION ABOUT A GYM MEMBERSHIP.

UPON RECIEVING THAT INFORMATION IT WAS ASSUMED ID BE PURCHASING THE MEMBERSHIP THAT DAY, WHICH I HAD NO INTENTION OF DOING AS I DIDNT HAVE THE MONEY.

I WAS ENCOURAGED TO LEAVE A SMALL DEPOSIT TO START THE MEMBERSHIP AND INFORMED THAT I WOULD HAVE 5 BUSINESS DAYS TO CANCEL THIS MEMBERSHIP FOR A REFUND. I WROTE A $25 CHECK AND GAVE THE MANAGER (AMANDA KUKUK) PERMISSION TO DEDUCT THE DUES AND THE REMAINDER OF THE FEES ($130.12) IF I DEDCIDED TO KEEP THE MEMBERSHIP.

DUE TO THE FACT THAT I SIGNED UP FOR THE MEMBERSHIP ON THE 4TH I ASSUMED (AND WAS NEVER TOLD ANYTHING DIFFERENT) THAT MY 1ST DAY OF THE 5 DAYS WOULD START THE FOLLOWING DAY. I RETURNED ON THE 11TH, WHICH WOULD HAVE BEEN THE 5TH BUSINESS DAY, TO CANCEL. I WAS INFORMED THAT MY 5 DAYS WHERE NOT BUSINESS DAY BUT LITERALLY 5 DAYS SO I WASNT ENTITLED TO A REFUND OF $25. I ACCEPTED THAT AND MADE IT CLEAR THAT I WOULD NOT BE CHARGED FOR THE ENROLLMENT OR ANY OTHER DUES.

THAT TURNED OUT TO BE UNTRUE. I WAS CHARGED 130.13 ON 9/26/08 FOR A MEMBERSHIP THAT I NEVER USED AND CANCELLED WITH IN 5 BUSINESS DAYS.

ACCORDING TO CUSTOMER SERVICE I WAS RIGHT IN MY THINKING BUT 24 HOUR FITNESS CONSIDERS SATURDAY TO BE A BUSINESS DAY SO I WAS 1 DAY LATE. THAT I KNOW SHOULD HAVE BEEN REVEALED TO ME FROM DAY ONE.

AFTER SPEAKING WITH AMANDA KUKUK IT WAS THE WORST CUSTOMER SERVICE EXPERIENCE EVER. OBVIOUSLY I DIDNT READ EVERY INCH OF THE FINE PRINT (AND EVEN THE 5 BUSINESS DAY CLAUSE DIDNT STATE SATURDAY WAS A BUSINESS DAY) BUT THE FACT THAT I WAS WORKING WITH THE CLUB MANAGER I'D ASSUMED I'D BE GETTING HONEST SERVICE.

THESE ARE THE ISSUES.

1. I ONLY WANTED INFORMATION AND JUST GETTING UP AND WALKING OUT ON HER WAS THE ONLY WAY I WAS GOING TO BE ABLE TO SAY NO WITH OUT BEING TO RUDE.
(AGGRESSIVE)

2. 5 BUSINESS DAYS? IN THE STATE OF CALIFORNIA 5 BUSINESS DAYS MEANS MONDAY-FRIDAY. AMANDAS RESPONSE WAS THAT I ASSUMED WRONG AND SIGNED THE CONTRACT AND THERE WAS NOTHING ELSE I COULD LOOK FOWARD TO RECIEVING.
(DISHONEST, RUDE, AND MISLEADING)

3. AT THIS TIME I AM UNEMPLOYED. I PLAN EVERY PENNY AND MY HEALTH IS A CONCERN WHICH IS WHY I WANTED TO GET THE MEMBERSHIP IN MY NEW CITY. I AM NOW OUT $130.00 FOR A MEMBERSHIP I NEVER USED, HONESTLY CAME BACK TO CANCEL ON WHAT I BELIEVED TO BE THE 5TH DAY AND AM NOW TREATED LIKE A RUDE IGNORANT PERSON FOR THINKING THAT THERE ARE HONEST GOOD HEARTED PEOPLE.

AMANDA KUKUK-CLUB MANAGER:

-MISLEAD ME AS A CUSTOMER.
-TREATED ME WITH NO RESPECT, COMPASSION OR DIGNITY.
-GAVE ME THE RUDEST SERVICE, WITH AN ISSUE SHE HELPED TO CREATE, ID EVER RECIEVED IN MY LIFE.
-RUINED 24 HOUR FITNESS' IMAGE IN MY MIND, AND I WILL BE SURE TO TELL EVERYONE OF MY EXPERIENCE WITH THEM.

I DONT KNOW WHAT SUBMITTING THIS COMPLAINT WILL DO BUT I AM VERY UPSET BY THIS TREATMENT. THE ATTITUDE OF A MANAGER TO A CUSTOMR WHO IS ONLY BEING HONEST AND RESPECTFUL SHOULD ONLY AT THE LEAST BE THE SAME. RUDE, CONDICENDING, DISRESPECTFUL, DISHONEST BEHAVIOR SHOULD ONLY BE EXHIBITED BY IGNORANT PEOPLE, NOT PEOPLE WITH ANY AMOUNT OF POWER...OR DOES THAT MEAN THEY GIVE POWER TO IGNORANT PEOPLE?

I SPOKE TO ONE PERSON WHO WAS VERY KIND, THE MEMBERSHIP MANAGER KIM. ONLY AFTER SPEAKING WITH HER DID I RECIEVE A CALL FROM AMANDA WITH A WHOLE OTHER ATTITUDE ATTEMPTING TO PARTIALLY RECTIFY THE PROBLEM. WHICH AGAIN WAS HER CHOICE. SHE STILL CHOSE NOT TO REFUND THE FULL AMOUNT. JUST A PORTION.