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Eric
March 9, 2009
Bad customer service
I have been trying to put a hold on my membership for several months; each time they tell me that the freeze was put yet keep charging my card!!! When I call to ask WTF - they tell me that "their records do not show that a hold on the membership was requested." I have called them, I went there personally, I submitted several e-mails - same song and dance - they keep charging me!!! Plus, they are ALWAYS RUDE! What a bunch of assholes - I hope they will get a class action against them soon!!! Running their business like that - I hope people will figure out what a bunch of assholes they are and put them out of business.
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November 3, 2008
Rude staff
Recently I had occasion to come to the Center gym on a Thursday night and have a discouraging incident occur at the front desk.
I think I was at the counter for close to 10 minutes - which is by far the longest I have ever had to wait. But what was more of a concern is the fact that not only was I standing at the register side of the counter with noone helping me for a while. I was essentially ignored by the woman at the counter who never said
anything to me at all.. XXXX who was working the counter, never ever looked my way, explained that she could not help me much less that someone was on their way to help me check in myself and my child. I guess the expectation was that I should stand there endlessly waiting for an explanation, some
acknowledgement, some courtesy.
This is why after 5 minutes of standing by without any attention whatsoever, I moved over behind 3 other people (who had arrived after me and were being assisted) with getting access into the gym. I then had to stand there for another 5 minutes and when XXXX (the counselor) finally came to assist me she immediately told me she could not help me and that I had to go back over to the register to be helped (now behind 2 other people). When I explained that I had been there prior and she ignored me then, she was completely uncontrite, a tad bit rude and basically indicated that it was my tough luck and she owed me nothing at all - not an apology, not courtesy, much less assistance because she is "a counselor". I don't exactly know what her comment meant - but I am wondering if perhaps there is a new definition for that word now a days? Maybe her definition is someone who is professional, decent and "helfpul" when it suits them.
In any event, I have found that while the Center gym is great as far as layout/design, equipment, cleanliness and size - all great things! Some of the counter customer service is lacking in efficiency and courtesy (minus a few great quality individuals). There have been other confusing and congested incidents but hey things happen and time passes but this incident was by far the most unacceptable and frustrating to date.
So, suffice it to say you can sign me ignored and disgruntled...
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