I have two cats which have been micro-chipped with 24 Pet Watch microchips. When I went to register the second cat on line at the 24 Pet Watch web site it said the ID number had already been used. I submitted a trouble ticket and got a answer back saying “Your pets are both registered with us under your information however they are under separate accounts. I have escalated your email to have your accounts merged so that you are able to view both pets within your online profile. You will receive an email from us with your login credentials when this has been completed. Please call us toll free at 1-866-597-2424 if we can provide further assistance. Our hours of operations for general inquiries, registrations, account updates, and product purchases are Monday to Friday 8am to 9pm EST, and Saturday 9am to 6pm EST.” They have yet to do anything toward merging the accounts and when I ask about it I just get form responses back saying “24PetWatch apologizes for the delay in resolving this matter. Once completed you will receive an email from us with your login credentials. In the meantime, you are welcome to make any necessary changes to your accounts by calling 1-866-597-2424. We apologize for any inconvenience and thank you for your patience and understanding.”

I have two other pets and would like to have all my pets micro-chipped with the same brand microchip but the lack of customer service makes me wonder if my pet were lost would I get the same poor response.

I adopted a puppy who had a 24-hour PW microchip implanted at the breeder's veterinary office. I registered the dog's chip upon adoption, paid the fee, put the tag on her collar, and thought no more about it. UNTIL...I had to change my phone number. I called 24-hr PetWatch to give them the updated telephone number so that if my dog were to be lost, and someone were to find her and call 24HrPW, they would actually be able to reach me. Imagine my surprise when I was told that they charge $14.99 to make a telephone number change "for this year", or I could pay $39.99 "to cover changes for life". I advised her that my other 2 dogs I owned have Home Again chips, and that rather than pay the 24HrPW "annual update fees", I would be having a Home Again Chip implanted in this dog as well, as Home Again enrolls a dog once forever, and does not charge to update information. What a crock!