I'm typing this at 1am in the morning feeling really down and depressed. I thought I had found a really good jewellery supplier for CZ and platinum plated sterling silver goods. I've been looking forward to it for weeks. I thought customer service sounded so good - they upgraded me to 'higher cost' items when the ones I ordered weren't available and I thought 'wow! I've really found a good supplier here'.

The products arrived today. I spent over $200 on them and they were absolute rubbish! I'd never even be able to give them away. The chains were so thin that they'd break the first time someone wore them. The 'polished' sterling silver had no shine, and most of the stuff (except for the stud earrings) were of lower quality than market stall stuff. It's now going to cost me to send them back and they take 15% of my order for restocking fee (probably more than they pay to purchase the jewellery). They also charged me 3x the price for shipping than the stamp indicated on the box. It couldn't have been for handling - the stuff looked like it was thrown in, and it was all in little plastic bags. Nobody over here would buy that stuff even for the price I paid for it and not even have it in a little ring/earring box.

I emailed back pointing out what I wasn't happy with and that I'd be returning it. I was polite but very directly honest about the shortcomings. I made the order in good faith. Yet I received the following attack on my (quite genuine) intentions as a seller:

We have over 125, 000 Drop shippers and resellers, in 12 years we only received 1 complaint about a gemstone that the customer felt was an