I think it's poor business practice and an absolute racket that 24PetWatch charges at least $14.95 to update the contact information on your pet.

While I understand that they have overhead costs, it seems that they could cover those costs in another way.

If I were making a donation to an animal rescue or shelter instead of just paying them it might be a different opinion but I think they need to reconsider their way of doing business.

Keep in mind that while a happy customer will tell a few people about their experience an angry/dissatisfied customer will tell EVERYONE they can. And believe me, I will tell AS MANY PEOPLE AS POSSIBLE to not use this company...including the animal rescue that I adopted her from. They should not be doing business with a company that has such poor business practices.

OMG! I have had the EXACT experience as that posted by "badcobra" on 3/12/11 re: ordering a permanent ID tag for my dog. Repeated phone calls, same stuff re: "PROCESSED but can't tell when shipped, so, so sorry - would reprocess at no charge", etc., etc.. I've called twice before, but I called again today and was told to fax my bank statement to a supervisor, which I am doing today. They need me to do this to PROVE I actually paid for the tag. (Shouldn't that be in their system since they were "REPROCESSING" my order?) Of course, I am blacking out everything on my bank statement except the line showing that the $$ for the tag came out of my account. Maybe I will finally get my tag after I fax them. (????) After reading so many negative postings, I will be curious to see if I EVER get the tag I ordered FOUR MONTHS AGO.

ALSO, after signing up for their "regular" pet insurance coverage in Dec. 2009, my dog was declined because of his BREED. Why don't they tell you the breeds they refuse to cover BEFORE you take out a policy? The kicker is that they kept drafting my bank account for the monthly charge for TWO MORE months after the date of their letter declining my dog's coverage! Tried to talk to a rep today about getting a refund for coverage they never gave me. This rep was FIXATED on the fact that the policy was cancelled in March 2010. He could not seem to comprehend that I was declined coverage - and a policy was never even issued! Yes, I did call about this issue in March - and that was how it was finally "corrected in their system" and they finally quit autodrafting my bank account at that point. 24Pet Watch declined coverage to me in DECEMBER 2009 (I have a dated letter to prove this), but they took my money for 3 months! THEY OWE ME A REFUND OF $118.70. I had to ask 3 times, but finally the rep begrudgingly gave me an address in Buffalo, NY. am going to write them a letter (hope I wasn't given a bogus address!) to TRY to get them to do the right thing and refund the money they took out of my bank account for a policy they declined to EVER EVEN ISSUE! Crazy that the "victim" has to go through so much and jump through so many ropes just to get a tag or a refund!!!

I bought a policy (though monthly credit card payment) for my dog back in the last quarter of 2008 after finding a link from H.E.B. Grocery's website. I never made any claims against this policy. Unfortunately, my pet died from an accident in late November of 2008. I called and cancelled this policy in December of 2008. The representative was nice and advised they were sorry to hear about my pet's passing away and 24Petwatch would cancel the policy and discontinue monthly billing of the pet health insurance.

When my January, 2009 credit card statement arrived, the $27.95 charge appeared. I called 24PetWatch (866-275-7387) and advised/reminded them of my December, 2008 phone call. The representative apologized and advised that their system may have inadvertently sent the charge through for January and assured me the problem was solved.

My February, 2009 credit card statement arrived and again, the same charge "and" no credit issued for the January, 2009 charge. I called 24PetWatch (866-275-7387) and advised/reminded them of my December, 2008 and January 2009 phone call. The representative asked if I could fax them a request to cancel the policy. I sent a faxed request to 1-866-369-7387 on February 21, 2009 detailing the pet's death and the request to cancel and stop billing my credit card.
The same charge was showing up with no credit for January, through July of 2009. I finally had enough of this and called my credit card company, explained the issue and request a dispute of the charges and to initiate a block of 24PetWatch. The credit card company followed through. After this frustration, I then called 24PetWatch back again and explained the action I took with my credit card company. The representative was nice and understanding and stated "we have no record of you ever calling, writing, faxing request to cancel the policy. So, I resubmitted the request this time fax, and email, and online with a live chat agent on their website (www.24petwatch.com).

This is becoming a full-time job for me chasing/intercepting 24PetWatch's billing issue! After I provided documents of proof to my credit card company, the credit card company issued credit for the January through July of 2009. I thought this matter was as dead as my puppy, but no!; read on!
I have since moved and closed the credit card number associated with this nightmare.
On November 3rd, 2010, I receive forwarded mail from my previous address from guess who? 24PetWatch!!! It is a statement, dated October 8, 2010 for $27.95 (due date for insurance for "July, 2009") plus a $20.00 late fee a total of $47.95. The invoice had an explanation at the top "Declined Payment".
Here we go again . . . I called 24PetWatch today and spoke with a representative about this issue. She was nice at first but became very "matter of fact" after I explained that I am tired of dealing with this. She stated that my July, 2009 payment was declined and they (24PetWatch) for some reason recently received notice of decline from the credit card company. Is this making any sense?

The policy was cancelled 12/2009, I continued to be billed for this policy until July of 2009 and they are just now received notice of dispute from my credit card company in October 2010???????? Smell a rat yet?
She stated that I need to show proof that my dog passed away in November of 2008 in order to wipe out the July, 2009 bill. Keep in mind, I am not attempting to make a claim on this policy, in fact never filed any claims or used the policy whatsoever. I just want this company to leave me alone and get their accounting problems resolved. The representative further explained that I need proof from a vet that my dog passed away otherwise no proof exists. I asked her if I should dig up my dog's grave and show the remains. My dog did not die at a vet's office; he died in my hands after getting out of the backyard and being struck by a car. He was my friend and my buddy. I miss him so much. Over time, I am getting around to not thinking about it as much.
24PetWatch is creating undue stress on me and creating an emotional hell with their terrible billing and record keeping. I will file a complaint with the Federal Trade Commission, Attorney General's Office, Better Business Bureau, and look for relief within the guidelines of the FCBA, Unfair Business Practices, my local congressman, and any other federal law which protects against undue harassment.

In a summary, this is my hell experienced and brought on by 24PetWatch. Do you want to go through this? Just reading this complaint boards, it looks like this company has a pattern of customer dissatisfaction and disregard for consumer rights.

I have 3 dogs which I registered with this company. I am moving in a few months and cannot take them with me. I will be turning them over to a rescue group. I just wanted to delete the dogs from the membership so that the new owners could register them if they want. I did a "live chat" with someone from the company and they told me that I couldn't just delete the dogs. I needed to fill out a form. They intend to charge the new owners $14.95 for this service (if adoption papers are included, fee will be waived). I never paid a fee when I first registered them and I certainly don't want someone who is rescuing my pets to pay one either. I had these same pets signed with another company and all I had to do was log in and delete the animal; no questions asked.

Purchased this policy to avoid costly bills since I have another dog with health issues. I have submitted a couple of claims to 24PetWatch and they find every loop hole in the system in order to avoid paying your claims. They are a "scam" company. I have reported them to the BBB (which didn't help us), consumer affairs and now I will be contacted this Attorney General. They need to be shut down!

Beware... DO NOT BUY INTO THIS POLICY