I tried to send them the email below. I have so far failed. It explains some of the issues I have faced.
What I will do differently.
1. never believe that a lifetime subscription to anything will cost £23.
2. Always check out the reputation of a company on line
3. Always pay with credit rather than debit if there are doubts

Dear 360Share
this is the third email I have sent in relation to issues regarding the use of your service. The response to my second email had a link in order for me to view your reply, the link did not work so you suggest that if this happens, I assume it happens frequently, to put a link in the address bar which I did and google states that it does not exist. I have followed your 'tips' below, it is still inactive and, despite a good internet connection, I have a constant message coming up talking about the limitations of an internet connection. I am confident my firewall is not blocking progress and it is installed correctly. The email I sent you, where I am unable to read your reply, had been requesting a full refund. Given that I have been unable to download any material despite paying you £23 for this service I consider that you are in breach of contract. I am offering you an opportunity to rectify this matter. I trust you will respond to my request within the next 24 hours, as customer support suggests on your site and that I am of course, able to read your reply.
I am very unhappy about this situation and mean to pursue until I am satisfied that this matter has been resolved.
yours faithfully

For a full month I have used your software to download music, and I am not at all satisfied. From the start I’ve had problems with music that has after downloading, come up with a message saying that due to an error, I cannot hear it nor include it in my library, or else after taking a lot of time to download, the program freezes and I have to restart my computer to be able to continue, losing whatever I had selected.
I include all the information you sent when I subscribed to your software.

“Billing information
Membership type:Lifetime Full & Unlimited Access for a total of 32 $ USD
Download Protection for a total of 15.48 $ USD
NetSpyProtector Option - Protect yourself from malware for a total of 14.88 $ USD

Grand total: 62.36 $ USD

The charge will appear on your credit card as Csinfohome.com

Membership information
Order ID #: 041058090703190127607

To login please use the email address used for signing up.

Username: Username : [email protected]
Password: Password : 772374

To begin enjoying your membership, please go to http://www.yourmusicaccess.com/

Note: You will find your additional upgrade software in our member’s area under the 'bonus software' section.
Sincerely,
Customer Support Department”

The charge has already been paid for. I request full reimbursement.

Bought limewire, but got 360share pro and now it won't open. Would like some type of help.

OK, now I am confused. Ive just downloaded lime wire, which is what I thought I'd purchased when I paid for the 360share pro. Are limewire & 360share in fact 1 in the same? I cant seem to get a connection to EITHER.

Like the other complaints I read, I purchased this program trying to connect to lime wire. I purchased it a year ago & have had no problems with it until recently. Suddenly my connection became very slow, or some days was unable to connect at all. I found these similar complaints, have just uninstalled the latest version of java & suddenly my 360share icon wont even open.