Replacement lenses they put in my frames distorted my sense of height to the extent that they were unusable for driving. When driving an SUV - vision through these lenses was if I were sitting at street level.

They insisted that the lenses were correct and only offered a 70% refund less shipping charges.

I have ordered from 39dollarglasses in the past with no problems. I purchased another pair in September but decided to spend the money on a pair of transitions lenses. Shipped out promptly and received promptly. Upon receipt, I did not like the frames on me (how can you truly tell online?) and the lenses never transitioned. Sent them back and was told they passed inspection so they would not be making another pair of glasses. If I wished to replace the frames, it would cost me extra or I could get a refund - but only 70% of what I paid (which was $112). When I questioned whether or not they honored their 100% risk free policy they once had, I never received any correspondence back so I'm assuming they no longer honor it. Shame, because they used to be easy to deal with. What's become of our country? Where is all the customer service? Whatever happened to the customer is always right? Nobody cares anymore. Bottom line: go elsewhere for glasses. It's worth it to spend the extra money in a store. At least you will know for certain that you like the frames.

I would warn anybody contemplating doing business with 39dollarglasses.com. Their staggering incompetence and total indifference towards their customers is unprecedented.
Below I’ll list an email that is self explanatory.
I find it absolutely impossible to get any sense out of anybody at
39dollarglasses.com.

I've been trying for six months to pay you some money for an exchange pair
of glasses, and every time I request information I get an answer back that
bears no resemblance to the question I asked. Are you deliberately being
obstructive? What on earth is your problem.

Four emails to half an answer is not acceptable.

You won't find any new orders because I haven't placed an order, and
certainly will not be doing so in the very near future.

I sent a pair of glasses back to you that I did not like. They bore no
resemblance whatsoever to what was being displayed on the web site and were nothing
like what I was expecting to receive.

I sent them back to you for replacement and have been trying to pay you
money ever since. Having tried and failed several times, I cannot go any
further with you and your ridiculous method of not answering your emails and
taking over a week to reply. When you do finally reply the answers bear no
relation whatsoever to the questions I asked or my stated request for
information.

If you persist in jerking me about, you will leave me no choice but to seek
arbitration from the authorities.

I'm going to ask you one more time. Send back the glasses I sent you for
exchange.

I will not write off the money I sent you because it was supposed to be for
a quality product from a reputable supplier. As you have proved to be
otherwise, I shall make it my duty to see that you are not allowed to
continue trading.

Enough if enough. I refuse to play your games any longer.
Either return my glasses to me in the condition I sent them to you in, or you will leave me no choice to escalate this dispute.

You have exactly 10 days. 21st February 2009.

Even when I did finally receive my glasses back from this rinky-dink outfit, even though no money changed hands, they still stuck the full customs & excise declaration on the package thus forcing me to pay the duty again and claim it back from the customs department. A hassle but not impossible. A hassle I could do without and wouldn’t have been necessary if 39dollarglasses.com weren’t so staggeringly incompetent. The question of course comes to mind: do they do it on purpose?

Deal with this rinky-dink outfit at your peril.

Ordered prescription sunglasses last week in July. It's nearing the end of August and they still have not shipped. They give a different excuse each time I contact them -- when I can get through. Usually it's "they didn't pass inspection and had to be re-made." Well, if you can't get them right in 4 attempts, maybe you should be in another line of work.

Need prescription sunglasses before summer's over? Don't shop at 39dollarglasses.com.

They can't make glasses according to the prescription, they gave me a return label addressed to a prison in Ohio, they offered a refund but haven't given it, and then when I though all was done they sent me another messed up pair of glasses that still isn't close to my prescription in lieu of the refund that they agreed to give to me. Oh my goodness, their name should be 39ThousandDollarHeadache.com. Trust me, don't try to save money on your glasses by having them made at some place over the internet. If you do, don't do it with these clowns. You will be sorry. Find a place that can make them locally, pay a little or a lot more, get your glasses made with someone that can correct any issues. I've worn glasses for 25 years, I've never ever had a problem like this. Yikes.