I had been a loyal and dependable 3 customer of 3 for over 2 years. in august 2008 i began to experience network problems where i could no longer make or recieve calls or texts. i contacted 3 and was told it was technical issues and would be contacted by an advisor. i was told this on three seperate occassions and did not recieve the promised call. eventually through online communications it was discovered that there was no longer network coverage for my area and they would be unasle to provide me with any sort of network service for my poscode area for the foreseeable future. after much phoning and emailing i, again, contaced 3 and recieved a call from someone who was in management who offered me two choices. 1. half price line rental for the remainder of my contract or 2. they would cancel the contract free of charge as it was their fault that they could no longer provide me with a service. i chose option 2 and we agreed that i would pay one more months line rental after which 3 would terminate my contract. i paid the months extra line rental, despite the fact that i had not been able to use my mobile at home for the previous three months. then in november after i switched mobile provider they sent me a bill for almost £200. i have contacted 3 on numerous occasions about this only to be told that i was liable for the money. on one occasion i then spoke to two advisors who after numerous apologies told me that it was in fact a larger error on their part and that i did not owe any money and that i would be contacted by another advisor that evening who would refund what money i had already paid 3 unnecesarily. i recieved the call only to be told that they had made another mistake and i did owe the money. i have been continually harrassed by 3 and their debt collection agencies ever since. i feel i have been very unfairly treated by 3. had they been able to keep providing me with network service i would still be a customer. i feel that it is ridiculous that i am expected to pay this sum of money due to a failure on their part, especially as i was gauranteed beforehand that the cancellation fee would be waived due to the fact that responsibility was thiers.

I have tried since August of last year to cancel my contract with 3G, phoning every month and have been into branch and have also written to them. They will not transfer me to the department that cancels contracts as it goes against their targets so they put me on hold for ages and then get cut off. ( I have been told this about targets by a Branch Manager). I find this service an absolute disgrace and they should not be allowed to trade. I have contacted them by email, I have also contacted Consumerdirect.