Ordered a Showtime Rotisserie on 11/27/10. 3tailer website says it will be shipped in 3-5 days. After 1 week with no notification that it was shipped I decided to contact them. I tried emailing, calling and "online chat". My emails were not answered except for the standard "we have received your email and we will get back to you". Spent I don't know how long trying to get through on the phone-to no avail. Online chat was even worse-I was basically told "check your order status on our website, when it ships it will show that it has." On 12/6/10 I finally got through to them on the phone. I was told that it had not shipped yet. I requested that they cancell the order. I was told it would not be a problem and that the credit would post to my Visa card within 48hrs. On 12/10/10 I tried calling them to see where my credit was. I could not get through. So, I went the "online chat" route-I have been informed that my order is in the process of shipping and could not be cancelled. Even though 3tailer's own link to my order shows that it has not shipped, I am being told that they will "even pay the return shipping" for me to return the item.
In short:
1) My order was not shipped when promised.
2) My emails and phone calls went unaddressed
3) They did not cancel my order when they said they would
4) They did not credit my Visa card like they promised.

http://www.3tailer.com/

3tailer, LLC
619 S Cedar St.
Suite M
Charlotte, NC 28202

Ultrak 220 Pedometer is a SCAM. Pedometer does not accurately measure distances, is of poor quality (cheap plastic toy) and i highly recommend anyone avoid this pedometer. "3 tailer" that drop shipped the Ultrak 220 was incompetent at dealing with complaints. No escalation is available with this company and they essentially ripped me off. DO NOT DO BUSINESS WITH 3 TAILER!