I've only had a tiny little taste of the FRAUD that 3XP web solution spews and I am totally disgusted. I'm here today to warn others so they too do not fall victim to this scandalous company and it's unethical business tactics.

I signed up for a web package through my DOBA membership (which is also a ripoff btw) and right from the get go encountered nothing but problems. From the initial billing not being processed correctly, to my web store not being created in a timely manner, to paperwork supposedly being lost and my having to resubmit via fax, to haveing to cancel and re-do the entire process because of incompetent sales or customer service personel, to different departments calling me and offering new services and not even knowing that my store wasn't running yet, etc. The list gos on and on...

By the time everything was actually ready to go, it had been nearly three weeks and I had enough time to actually look into the company and it's track record. I reviewed the policies and saw that I was able to cancel the contract because my web store hadn't even started being built yet. Whooo Hooo. Thank Goodness because at that point I wanted nothing to do with this company. I made a call to the company and spoke with Rick Ruffalo. He stated that he was in charge of cancellations and verified that since my store was NOT built, I would get my money back in full. He told me to simply send an email to him. I did so as soon as the conversation ended.

When I did not receive my refund, I called back and spoke to another customer service rep and they informed me that the store was in fact marked for deletion and that I should receive my refund in 5 days or so.

Figuring that was that, I went on about my merry way. No refund. No refund. I re-sent the cancellation letter to the email address Rick Ruffalo gave me. No reply. No refund.

What's next?

Low and behold I receive an email from the company telling me that my webstore has been created and that I may now log in with my user name and password!
LOL

Are you kidding me? You mean the webstore that I cancelled several times and requested a refund for bith verbally and via email? And NOW, since the webstore has been built... Guess what? LOL No refund

This company is a FLAT OUT FRAUD.

When I finally had enough, I sent them the nastiest, yet legal, email that I could muster up and told them what I thought of them and what my plan of action was as an irrate consumer. Being in the military, I have several organizations that I plan on calling upon to help me get the word out about this company and I told him so.

Only THEN did I revieve a reply. First from a man stating that I was emailing the wrong department and that he WAS aware that I was trying to cancel my account because RICK had told him that he was 'waiting' for the cancellation email. I explained that I did send several cancellation emails and nothing happened other than the store being built... The email was forwarded to Rick at my request since Rick supposedly doesn't receive my emails and I was 'forwarded back', through this other customer service person an email ~ finally. LOL FUBAR I tell ya! (If you kept up with that... whew... You're good!)

This man, Rick Ruffalo had the audacity to threaten to sue me & forward the email to my commander! lol Like I really care! I told him to be my guest... forward it to the President of The United States. I will not be bullied or threatened... He ended his email to me with

'it seems that you are on edge----- rick'

Nice!

Also see the following legal report at:

http://www.smcorp.com/weborder/fraud_alert.html

which warns against doing business with 3XP Web Solutions, Travis Prouty, and Garette Craig.

These named two people are integrally involved in 3XP Web Solutions as employee and owner, respectively.

So let's sum it up... Incompetent, Scandalous, Unethical, Fraudulent, Lies, Bullying, Threatening, Terrible Customer Service... to name a few.

That's my experience with this bogus company and I personally advise anyone considering joining them to RUN... RUN AWAY FAST!

Gijane
Alexandria, Virginia

Other public documents and websites available for your viewing about this sorry excuse for a company:

http://www.smcorp.com/weborder/ebizcsp.pdf

(this is an actual Judgement against the company... really worth a look!)

www.bbb.com

They have 19 better business bureau complaints in the past 12 MONTHS ALONE...

THINK ABOUT DOING YOUR PART AS A CONSCIOUS CONSUMER AND REPORTING YOUR PERSONAL EXPERIENCES WITH COMPANIES THAT ARE UNETHICAL!

This company 3XP Web Solutions and its owner Garette Craig did to me what no one in an ethical society should ever have to suffer through. I did not think this kind of thing would ever actually happen and I am no different from all the others I have spoken with. I was ashamed and when I told my family what 3xp web solutions did to me, they were actually very supportive, which I needed. My credit card people have been supportive at least after we scoured our family files and records and gave them the evidence they needed (3xp web solutions and its owner Garette Craig are very sneaky and plan their scam tactics very well). They have been in business taking people's money like this for at least three years. Here's generally how it all goes down. They call you at your home and toss out the idea of you having your own web store. The man made it sound very easy (he assured me that it would only take 15 minutes a day to monitor orders and purchases). He made it sound fun - he said I get to design my own web site just how I like it. He focused what we talked about to be mostly the tens of thousands of customers that his 3xp web solutions company would bring to the store with web hosting and world-class marketing techniques. I did some googling at that point and I was at first scared away because when you enter [ 3XP Web Solutions ] into google, there are some fraud alerts and a company SMC won a lawsuit against some employees for using their name which is a serious form of b2b fraud. However, there was also an ethical arizona website (that turns out to be a completely meaningless web page) and their BBB rating was okay. (Oh no!) For the time, last July 08 I was somehow convinced that it would be financially wise for me to put money I did not have into the company 3 XP Web solutions. I was willing to go with a medium web site and marketing plan for around $3, 000. That seems a lot, I thought, but the sales guy was eager. He seemed genuinely wanting to help me make money, and there would be a 3XP Web coach I could always count on (so I was made to believe). Somehow, when I went to pay, I was instucted to pay over $4, 000, and when I protested and said but wait we decided I was going to start with the medium sized option, he was very sympathetic and reassuring. He said that his boss realized that that is not actually an option any more and the only way that I could make any money at all was if I paid $4550. He said it would have to be that because otherwise it would be a small store with no traffic and there would be no point and I would just be wasting my money. So, like a duped statistical victim that I was at that moment (victim of this very bad company) I paid $4550 to 3XP Web Solutions. My credit card, as I noticed the next month, had been charged for just about $5000! For the first two weeks, the people were helpful in getting my store up and running. After two weeks out, I could not get anyone to help me with anything. My coach was not a coach at all but actually just another salesperson - she just tried to sell me more features. When I insisted that the features I paid for do not work and I need help, she would just lose interest, give me no help and hang up, always very abruptly. My store, today, still does not have a single customer. After 8 weeks, I had had enough. I wanted my money back. Guess what their money back policy is? Of the $5000, if I "quit, " as they kept calling it, here are the terms - I would get less that $1, 500 back and I would lose my store (no one is actually allowed even to have their store, ever - if that is not a reflection of this megascam I surely the heck don't know what is!). That is astounding in light of the fact that I paid for what I never even received and moreover for 52 weeks, meaning that I should get back at least (even by their crazy idea of customer service) 52 weeks minus 8 weeks divided 52 weeks which is )0.85 x 5000 or $4, 200 or more dollars. This company is the worst company I have ever encountered. I finally had had with this company and contacted my credit card company. They are working on it. In the meantime, I want to do what I can to empower anyone reading this to avoid this company like the plague. So, in the end, the fraud notices were trying to summon me to the truth and they just were not strong enough for me. Someone who contacted me with a similar experience as mine with 3xp web solutions said that Garette L Craig the owner of 3xp web has a terrible record. Yes, I found this company to be a bunch of crooks who offer a crooked notion of service. Other consumers with experiences with this company please add your complaints and comments so we can help warn others and put this company out of business. As consumers, we deserve honest exchanges of payments and services.

I have had the worse experience with 3XPweb solutions. I turned them down 5 times after they called me so many times. I finally gave in and signed up to later on regretting it. They wanted $99.99 plus $24.50 for the 1st month. So I figure thats not too bad for a website that offers 100 products from Doba. Then after I signed up I realize I had to pay more money to make something. They wanted me to sign up with a merchant account which cost more money, which I didnt think was to bad. But, then until my personal coach called me up they wanted something from $2200 to $6500 depending on how much traffic I wanted.

I told them NO, I dont have that money, I came into this thinking all I had to spend was $99.99 and $24.50 a month. My coach told me he could finance the $6500 for me so it would only be $180 a month. Yea sure, another payment equal to a car payment. Not happening! So I said I would think about it, and my coach Chris E. said he will send me the forms the next day. I later wrote him an email telling him that I was going to back out of it and not do it. I explained to him why. Chris E. my so called coach called me and left me a rude voice mail, he called me naive and told me that I shouldn't put up complaints on websites and his tone of voice was really provoking. Pretty unprofessional if you ask me.

So, I called my credit card company, told them to reverse the charges and they are working on it. I then called 3XPweb customer service and once again talked to another rude and emotional customer rep. His name is Paul, the first time I called him he was acting cocky and even laughed at me. The 2nd time I called him I asked him why it would take 45 days for my website to get indexed when I can get my OWN websites indexed in 3 days. Paul then said "DONT TELL ME HOW TO DO MY JOB!" And he started getting very angry and emotional at me, I asked him why he was getting so emotional at a customer. He said he remembered speaking to me and that he had his manager right next to him just in case. Because I already made a complaint about Paul from 3XPweb earlier before. So maybe Paul had a grudge against me.

Paul from 3xpweb was so mad and upset cause I questioned him and his company that he said it again "DONT TELL ME HOW TO DO MY JOB!" And then I asked him why he was getting so angry and that he should be more professional about his reaction towards a customer. Paul couldn't handle it anymore and needed to take a time out. So Paul rudely hung up on me. I called back and spoke to Nick another customer rep from 3XPweb. Nick was more polite and told me he would have a supervisor call me and also gave me the email I needed to cancel my website.

I asked Nick from 3XPweb if they monitored phone calls and Nick said "No we dont monitor phone calls" So, there you have it. This is a company that wants your money and they dont have a good enough staff to be able to monitor phone calls so anyone of us customers could potentially deal with a rude customer rep. from 3xpweb solutions.

My advise, spend the money on building your own website, learn how to do it yourself, pay for your own traffic, or get organic traffic which is free but more work. Its all about SEO and backlinks and ads. The money you could throw at 3XPweb solutions could be better spent elsewhere. With $6500 that 3XPweb wanted from me, I could use that money to make 600 websites, pay for my own domains, hosting, and traffic.

DO NOT SIGN UP WITH 3XPWEB they are the biggest rip off and the most rudest people I have dealt with. I would rather lose $130 then lose $6500. Thank God I did not bite the bait.