My husband and I have a very large outstanding tax debt, both Federal and State. I saw the ad for 411 Tax Relief on the TV and then online, so I contacted them. The lady asked me about all our tax debt, how long we've owed, etc. I had just received a Certified Letter from the IRS a few days prior, to add up with all the others I've received in the past 2 years. She tried to scare me by stating the IRS would be coming within the week to file a tax lien and I would lose everything if I didn't act immediately. She told me they are attorneys that have worked with the IRS before and they could PROBABLY reduce my tax debt but there was no guaranty. All for the mere fee of $3700.00! She wanted a down-payment of at least $500 on the phone, payable by credit card only (all my credit cards are closed due to bankruptcy proceedings). When I told her I'd have to think about it and speak with my husband, she still insisted on sending me paperwork via fax and email, and called 10 minutes later wanting the info signed and sent back immediately. I explained that I could not afford this fee and could not offer into a payment agreement due to my Chapter 7 bankruptcy filing in progress. I also emailed her that I would not be using their service and she has continuously called and emailed me for the past 6 days since I spoke with her. I would not recommend this service to anyone - the fees cannot be refunded if they do not get you a reduction in your tax debt. You're better off dealing with the IRS yourself and offering an offer in compromise.