By far the worst online retailer-
1. outdated online retailing practices, after they send an order confirmation by email. They call you to confirm the order? Hello didn't they just confirm the order by email? and irregardless if you are travelling or out of the country, they insist on a phone call confirmation. This is not service, it's bloody inconvennience.
6pm.com If you don't want my business and money because I can't call you back then I guess there are only a million other better online retailers out there where I can spend my money, and who derserve my business

Subject of Complaint: Summary List
6pm.com - ineffiency
Topic should read: service/ efficiency provided
I was unable to edit my mistake.

BUYERS BEWARE! 6PM.COM SOLD ME PRODUCTS THAT WERE NOT IN STOCK & IT HAS BEEN OVER A MONTH WITH NO REFUND. REPS REPEATEDLY LIE.

I purchased $181 worth of products from 6pm.com on 11/26/10. My three products were supposedly shipped 11/27/10 and I received a tracking#. The tracking# confirmed the package was never mailed, and there was no tracking information. After calling several times the customer service at 6pm assured me repeatedly that my package was in route. Finally on 12/20/10, 5 days before Christmas I had it. I called the post office and they confirmed that the package was NEVER MAILED. After calling 6pm the representative told me the USPS had not updated their website they were just telling me that. After spending more than 5 hours on the phone with USPS and 6pm, and several lies later blaming the USPS, 6pm.com finally admitted my package was lost in their warehouse and was never mailed.6pm.com lost my package in their warehouse and never notified me, or looked into my order when I repeatedly called. They all assured me it would arrive in plenty of time for Christmas. After they finally admitted their mistake, they also notified me ALL of the products I ordered were sold out. They were offering me a "customer courtesy" to allow me get something else from their site, aside form the original 3 items I ordered. Here it was, 5 days before Christmas with no package and no apology for the continuos lies and run around. I refused to buy other items from them and wanted a refund. They said it wold take 2-10 business days, which I found ridiculous. When the items were purchased they money was taken from my account instantaneously, but I had to wait until after Christmas to recover my money. I just called today 12/28 again after my bank notified me nothing was pending and 6pm.com never applied my refund. After talking to the same lying representative, she notified me the refund was already processed. I asked her when and she said last week, but it was up to my bank to process it. I let her know what my bank said and then after being placed on hold for 40 minutes, she came back telling me I was refunded. I again asked her when and she said today. I asked her when today because I had called my bank before I called them and she said while I was on hold. Apparently once again, I will not receive a refund for another 2-10 business days. Hopefully they will actually refund it this time. This company has lied to me repeatedly and kept my money for over a month.

I received the item that was described and shown on the site. Prompt email and confirmations with fast shipping. Nothing to complain about and highly recommend this online retail!