It's a shame that 7-11 has spent millions of dollars advertising the "Free Slurpy Day" in celebration of their 84th birthday and come to find out that the 7-11 close to my neighborhood shut the free slurpy day down at 11:30 am on the 11th of July. False advertisement is what it is. They lure you into thinking you are going to get a free slurpy but hell no. I've spent a lot of money at 7-11 but not anymore. How can a store quit giving away the free slurpy by 11:30 in the morning. The free slurpy deal was supposed to be from 12 noon on the 11th till 12 noon on the 12th. This damn store didnt follow the rules and they quit before it even started. The store is run by an idiot. This makes 7-11 in general look BAD. Keep up yoour poor performance and I'll gladly take my business to the local Loaf-N-Jug. You bet. They have better everything there and their stores dont stink with incompetence.

I had an extremely unsettling experience this afternoon in the Gladstone Ave and Bell St 7-11 store.

I went in around 4:30 to pick something up for lunch, when I got to the counter one of the employees asked if "this was everything for today" I replied yes.
A second employee behind the counter asked me a question but I did not understand one word he said so i asked him to repeat the question, at this point while I'm being kept busy a third employee was sneaking up from behind and reached into my jacket pocket and pulled out my prescription that I had purchased at the pharmacy across the road five minutes earlier. (Tylenol)
After he looked at my prescription he showed it to the other employees, after they had a laugh he put the prescription back into my pocket and walked away.
when I looked back he was just putting it back, by the time I realized what was going on he was on the other side of the store.
I had to seriously force myself to get out of the store as fast as possible.

I'm not sure at this point which issue scares me the most,

1) that 7-11 employees seem to have this scam going on and that 7-11 Corp office can not be bothered to reply to what I am sure is not the first complaint of this type .
or
2) what I was about to do to him ( simply out of self defense) when I realized he had just picked my pocket, at that moment it took everything I had in me not to react in a negative way.

Picking customers pockets must be a way for some employees to help supplement their income or just something they do for kicks when they are bored?
What would have happened if I had my cell phone, money or anything else of value in my pocket?
This can't be the first time they have done this because, other than the employees laughter to alert me that something was happening behind me, I would never have known his hand was in my pocket, this was done quite skilfully.

Another customer in the store at the time caught up to me outside and suggested I take his name and number in case something else was missing from my pocket and commented on the employees skill.

I honestly believe that 7-11's customers deserve to be warned that this type of activity can and does happen in their stores, however, the 24/7 head of the complaints department Susan Bradley seems to prefer ignoring this issue.

To avoid loosing personal property, either stay away from this store or empty your pockets before entering.
Better still after reading way too many unresolved complaints on other sites maybe just avoid 7-11 completely, after the Quicky Store buy out of most of the 7-11 stores just go to the 100's of Mac's or Quicky stores.

Went in to purchase 2 packs skyline menthal 100's, the cashier
rang the item up as I was picking up the packs and noticed they
were King size, not 100's. I asked to get the 100's, he said he could
not change them because he already rang it up. He then called the
store manager, who said its the law...never had such bad service,
will never shop there again. I know he could have switched them out,
he just too damn laze to deal with an over-ring. I didn't even pick-up
the cigarettes. The cashier rang it up too fast, not my fault, he didn't
even ask it that was all, I did tell him 100, s . This was the lazy
manager excuse for not doing the right thing. Who runs a business
like this. Does he really expect to keep return customers, he needs
more education as well as his employees. I was forced to purchase the
wrong product from this store because of his in-experiance as a business owner and the cashiers speedyness(who was very nice).
Guess who the real looser is!

Here's an e-mail I tried to send to the 7-11 Customer Relations Department, but I kept getting an error so it didn't allow me too.


Alright so it's free Slurpee day at 7-11, and I was on my way home from my baseball game when I decide to stop for my free Slurpee. I have never gotten a free Slurpee before on 7/11 so I just assume that the smallest cup is the free one. I get to the register and the clerk tells me "DAT WILL BE ONE-OH-NIIIINE." Here's how the rest of the conversation went:

Me: "I thought it was free Slurpee day?"
Rude Clerk: "NO DAT ENDED ONE-OH-NIIIINE."
Me: "Okay well just forget it then."
Rude Clerk: "NO, NO, NO! WHY YOU FIIIILL IT UP DEN?!"
Me: "I didn't know it ended; my apologies."
Other Rude Worker: "NO, NO, NO! YOU HAVE TO PAY, YOU FIIIILL IT UP!"
Rude Clerk: "CALL DOH POLIIIICE! I CALL DOH POLIIIICE!"
Me: "I'll go get money from my car, hold on-"
Rude Clerk: "NO, NO, NO! I CALL DOH POLIIIICE!"
Me: "Are you kidding me? My car is parked 'RIGHT THERE!' You can watch me; you can follow me out to my car."
*Laughing from other customers in the store*
Rude Clerk: "FIIIINE JUS' GO!"

So I walk to my car to grab a $5 bill and on my way back in both workers are literally glaring at me as the other customers continue to laugh.

Rude Clerk: "YOU SHOULDA' ASK' ME BEFOOOORE YOU GO AN' FIIIILL IT UP! DAT WILL BE ONE-OH-NIIIINE!"
*I hand him the five dollar bill*
Rude Clerk: "HERE YOU GO; ASK BEFORE YOU FIIIILL IT UP NEX' TIME!"
Me: "Fuck off."

This was by far the rudest customer service I have EVER encountered; I'm an honor student with absolutely no criminal background at all, and I was threatened to have to cops called on me for a dollar Slurpee. I fully expect a response from this e-mail and a personal apology from the workers at 7-11; either way 7-11 has lost me as a customer, and I can assure you that this story will be posted on every blog I can find with the address of the store warning people to never go there if the workers don't suffer any consequences by the 7-11 company.

P.S. Hire some workers that didn't just arrive in the country this morning.

This is like the second time this has happened, that I have been rung up for something that I never bought. I'm partly to blame for the simple fact that I didn't notice until my husband showed me the receipt that asked what that was, however I had already gotten home and I know they wouldn't have refunded me (how would they actually know if I had purchased it or not.) Anyways it should have never happened in the first place. I don't know if they guy in front of me bought something and changed his mind and I somehow had to pay for the thing he didn't want. But it's really ANNOYING and makes me look like I'm lying to my husband. Lesson to all make sure you get what your paying for.