I ordered flowers for a colleague to be delivered to our office 3 days in advance of her BIrthday. 800 flowers never delivered the order and never sent me any kind of status change. I called the 800 number and was told the weather was bad in D.C. and that the flowers could not be delivered...I thought this odd because we have a large corporate HQ in D.C. and none of our folks had trouble getting to work. Day two, same thing - no delivery. I called 800 flowers and was told "delivery would definitely be made today"! Of course that never happened. Day three, I received a confirmatin email from 800 FLowers that the delivery had been made. I called my colleague and was informed that she NEVER received the flowers. So, again I called 800 flowers and they admitted the delivery was not made, apologized for the "mixup" and promised to deliver today! Day four, still no delivery to my colleage...I called 800 flowers AGAIN and asked to speak with the Julie L.Kaufman, Director of Customer Service that is listed at the bottom of the delivery confirmation page. I was told she was "unavaialble". So I asked to speak with any supervisor...after having to explain my situation to 3 additional customer service reps, demanding again to speak with a manager or supervisor, and being placed on hold for nearly a half hour, a man by the name of Charles Stine picked up. It was like pulling teeth to get him to give me his name and title. After explaining the situation again - he offered me no apology and told me they could either try to deliver or refund my money. When I asked to speak with his supervisor, Charles said "my supervisor does not answer the phone, I am the only person you can spealk with". What a joke -- no attemp to make this right what-so-ever! Well 800 Flowers you can be sure I will tell all my corproate connections, friends and relatives that they hould NEVER use you! Your delivery and customer service is a joke!