800flowers

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Category: Services

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United States

800flowers Reviews

Hugo May 25, 2010

Beware , no delivery

I had a time sensitive Mother's Day arrangement. I paid for same day delivery and by 6 pm that evening the flowers had NOT been delivered. In fact, they were NEVER delivered, but said they had been delivered two days later, with a signature. Delivery was at a university which was not even OPEN on a Sunday!!! SO this was clearly false! They only offered a very small partial refund as well as redelivery A WEEK after Mother's Day! All reps are overseas/offshore, yet with American names. They do not care, will not make the customer happy! This is the SECOND time I have used this company and the SECOND time something went wrong! Buyer Beware!!!

MarC09 January 5, 2010

Bait and switch

I wanted to send my best friend of over 50 years something special for Christmas. She lives in another state and means the world to me. She loves plants and is especially fond of cactus. My health is not good and I found a site with Christmas Cactus. I thought if I were not around it would be nice for her to have the cactus bloom each Christmas as a reminder of our friendship. I placed the order with 1 800 Send Flowers. Paid $67 for them to be delivered 2 days before Christmas. Instead she received a small tin pot of poinsettias!!! I was so embarrassed! What a cheap crappy gift. When I contacted 1 800 send flowers and told them how upset I was, they didn't bother to apologize or comment in anyway, instead they sent me an e-mail thanking me for being a valued customer and offering me $5 off my next order!!!