Dear Sirs

I followed the AD about internet security through my free AVG antivirus and I decide to buy it. I bought it on 16.1.2010 aweek ago the supposed cost showed to me in AD was $54.99 which is supposed to be Australian dollars but the invoice I received later says US dollars which is not agreed upon.

Also there is an extra charge of $US 10.95 for installation disc which neither i request not I need. We can download it over internet and install it as a trial version like many other softwares. I find myself decoy by your AD. I emailed [email protected] as you can see below same day and request refund but it seemed they don't deal with such thing, advised me to contact www.AVG.com. I did send another email to AVG.com but no reply yet . I request refund thank you.
I am appreciate your help in this matter, I look forward to hearing from you soon.

regards

Raad Hassan


Hi there

I followed your AD about internet security and I bought it aweek ago by $54.99


which is supposed to be Australian dollars but the invoice says US dollars which is not agreed upon.

Also there is an extra charge of $10.95 for installation disc which neither i request not I need. We can download it over internet and install it like many of another antivirus. I find myself pretrayed by your AD. I emailed [email protected] as you can see below. I sent another email to AVG.com but no reply yet . I request refund thank you. Awaiting your response

regards

Raad Hassan


> To: [email protected]
> From: [email protected]
> Subject: Re: [#VZK-21286-977] AVG intenret security 9
> Date: Tue, 19 Jan 2010 10:58:02 +1100
>
> Hi Raad,
>
> Thank you for your email. Unfortunately, as AVG (AU/NZ) Pty Ltd is a separate, independently-owned Australian company from AVG Technologies, we are unable to refund your purchase.
>
> As you have purchased (possibly in US dollars) from AVG Technologies internationally you will need to contact them directly by using the online contact form available here:
>
> http://www.avg.com/ww-en/customer-support
>
> Your AVG Licence number is: 9I-NWLWF-KZP7L-MLMVA-Z7D6U-GXMUD-ZTRW
>
> If you believe you have purchased from AVG (AU/NZ) Pty Ltd please do not hesitate to reply to this email for further assistance.
>
>
> Kind regards
>
> Lauren Muir
> Client Services Officer – Sales and Operations
> AVG (AU/NZ) Pty Ltd
> Australian & New Zealand distributors of AVG Anti-Virus & Security Products.
> 2/101 Tulip Street
> Sandringham Victoria Australia 3191
>
> Sales Office:
> 1300 855 005 (toll free within Australia)
> 0800 855 005 (toll free within New Zealand)
> International: +61 3 9581 0800
> Fax:
> 1300 855 051 (toll free within Australia)
> 0800 855 051 (toll free within New Zealand)
>
> [email protected]
> [email protected]
> http://www.avg.com.au
>
> ABN 91 663 026 317
> DI11266
> This transmission and any attachments are confidential and are intended solely for the individual or entity to whom it is addressed. If you are not the intended recipient, be advised that you have received this transmission in error and that any use, dissemination, forwarding, printing or copying of this transmission and any attachments is strictly prohibited. AVG (AU/NZ)Pty Ltd does not represent that this communication (including attachments) is free from computer viruses or other faults or defects. AVG (AU/NZ)Pty Ltd will not be liable to any recipient of this communication for any loss or damage (including direct, consequential or economic loss or damage) however caused whether by negligence or otherwise which may result directly or indirectly from the receipt or use of this communication or attachments. If you have received this transmission in error please notify the sender immediately. You must destroy the original transmission. To the extent that any applicable law that cannot be excluded imposes any liability on AVG (AU/NZ)Pty Ltd, that liability shall be limited to the cost of re-supplying this communication or having this communication re-supplied. Any views expressed in this transmission and attachments are those of the individual sender, except where the sender specifically states them to be the views of AVG (AU/NZ)Pty Ltd
>
>
> On Mon, 18 Jan 2010 17:33:09 +1100, "Dr. Raad Hassan" <[email protected]> wrote:
> > Thanks Alex
> >
> > Name Raad Hassan
> >
> > Email dr_raadhassan
> >
> > Address 5 Miniata way, canning vale 6155 WA
> >
> > Australia
> >
> > one license
> >
> > Order number: 7908435
> > AVG Order reference number: 26-91299
> > Invoice number:
> > Invoice date:
> > Payment method:
> > 0902285654
> > 16-01-2010
> > Credit card
> >
> > Online shop
> >
> >
> >
> > Awaiting your response
> >
> > regards
> >
> > Raad
> >
> > > To: [email protected]
> > > From: [email protected]
> > > Subject: Re: [#VZK-21286-977] AVG intenret security 9
> > > Date: Mon, 18 Jan 2010 13:15:20 +1100
> > >
> > > Hi Dr. Raad,
> > >
> > > Thank you for your email. Unfortunately, as the Australian, New Zealand and South Pacific distributor of AVG products we are unable to process your query as we cannot view your details.
> > >
> > > Please visit the contact us page available at this link on the international website http://www.avg.com/ww-en/customer-support rather than our website at www.avg.com.au for assistance.
> > >
> > > If you are in the Australia / New Zealand / South Pacific region then please provide us this following information to help identify your purchase:
> > >
> > > - Company name (if applicable):
> > > - Registered name (individual):
> > > - Registered email address:
> > > - Address:
> > > - AVG product and the number of licences:
> > > - Date of AVG purchase (month and year):
> > > - AVG Licence Number:
> > >
> > > Where did you purchase your AVG product?
> > >
> > > If you purchased AVG in our on-line shop, please include your order number if possible.
> > >
> > > If purchased from an AVG Authorised Reseller, please provide the name of that Reseller.
> > >
> > > If you are already using your AVG product, you can find and your Licence/Sales Number as follows:
> > >
> > > In AVG 8.5 or AVG 9.0:
> > > Please go to the Licence component in AVG (Open AVG -> double-click the Licence component).
> > >
> > > Simply "copy and paste" your AVG Licence/Sales Number into the body of your e-mail to us.
> > >
> > > If you use AVG Free Edition, please note that e-mail technical support is not available.
> > >
> > > However, additional support for AVG Free can be found on our web page at http://www.avgfree.com.au
> > >
> > > It includes:
> > > - Special FAQ section
> > > - Virus Encyclopedia, Top Threats and removal utilities
> > > - Documentation
> > > - AVG Forum (chat room)
> > >
> > > Once again, we apologise we cannot provide direct assistance to you.
> > >
> > > Kind regards
> > >
> > > Alex Goodrich
> > > Client Services Officer ? Sales and Operations
> > > AVG (AU/NZ) Pty Ltd
> > > Australian & New Zealand distributors of AVG Anti-Virus & Security Products.
> > > 2/101 Tulip Street
> > > Sandringham Victoria Australia 3191
> > >
> > > Sales Office:
> > > 1300 855 005 (toll free within Australia)
> > > 0800 855 005 (toll free within New Zealand)
> > > International: +61 3 9581 0800
> > > Fax:
> > > 1300 855 051 (toll free within Australia)
> > > 0800 855 051 (toll free within New Zealand)
> > >
> > > [email protected]
> > > [email protected]
> > > http://www.avg.com.au
> > >
> > > ABN 91 663 026 317
> > > DI11266
> > > This transmission and any attachments are confidential and are intended solely for the individual or entity to whom it is addressed. If you are not the intended recipient, be advised that you have received this transmission in error and that any use, dissemination, forwarding, printing or copying of this transmission and any attachments is strictly prohibited. AVG (AU/NZ)Pty Ltd does not represent that this communication (including attachments) is free from computer viruses or other faults or defects. AVG (AU/NZ)Pty Ltd will not be liable to any recipient of this communication for any loss or damage (including direct, consequential or economic loss or damage) however caused whether by negligence or otherwise which may result directly or indirectly from the receipt or use of this communication or attachments. If you have received this transmission in error please notify the sender immediately. You must destroy the original transmission. To the extent that any applicable law that cannot be excluded imposes any liability on AVG (AU/NZ)Pty Ltd, that liability shall be limited to the cost of re-supplying this communication or having this communication re-supplied. Any views expressed in this transmission and attachments are those of the individual sender, except where the sender specifically states them to be the views of AVG (AU/NZ)Pty Ltd
> > >
> > >
> > > On Sat, 16 Jan 2010 14:01:58 +1100, "Dr. Raad Hassan" <[email protected]> wrote:
> > > > Hi there I followed your AD about internet security and I bought it yesterday by $54.99 which is supposed to be Australian dollars but the invoice says US dollars which is not agreed upon.
> > > > Also there is an extra charge of $10.95 for installation disc which neither i request not I need. We can download it over internet and install it like many of another antivirus. I find myself pretrayed by your AD.
> > > > I request refund thank you. Awaiting your response
> > > > regards
> > > > Raad Hassan
> > > > _________________________________________________________________
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> >
> > _________________________________________________________________
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