I bought a brand new hot water heater from Lowe's, it is a Whirlpool brand name. Once it was installed, we could still smell gas coming from the valve box. I called Whirlpool and they said they would send us a replacement valve and scheduled a service call for A & E Appliance to come out and install it at no cost to us. I called A & E, made the arrangements, took the day off work to be here. A & E said that they would be out Saturday afternoon between 1-5 pm and to let them know that the part arrived. I received a confirmation call from A & E that a tech would be out on Saturday. The part arrived on Saturday morning, I contacted A & E and they told me the a serviceman would be out between 1-5pm. I received a recorded message at 4:08pm from A&E that they were not coming out. I called them and the man I spoke to (Mike) said that my parts status was never updated so that is why they canceled on me. The first woman I spoke to said that she seen that the part status was updated. After a few choice words, I called Whirlpool and complained. Jonathon from Whirlpool called A&E and got a very different story from Mike. Mike told him that he had a skeleton crew and could not keep his appointment with me. I told A&E that I was filing a complaint with Whirlpool regarding the lack of service I received from them and that I hoped that Whirlpool would drop them as their service repair company!

I have a brand new GE freezer that isn't working. We have over $800 in meat in it that is spoiling. I am having to try to keep it frozen in neighbors freezers and ice chests. I scheduled an appointment for Saturday between 1 and 5. At 4:30 I got a call from A & E saying they were running late and would be here between 5 and 5:30. They never showed up and never called. At 6 I called them and they said, "Oh sorry. We will have to reschedule for Tuesday afternoon." WHAT? They didn't keep their appt., didn't bother to let me know, and now I'm at the bottom of the list again. What incompetence. I am struggling to keep $800 (our whole year's supply) of meat from spoiling and they could care less. It seems to me that if you completely blow someone off, they should at least be the first one you'd service the next business day. No back to the end.

Under-counter ice maker needed repair ~ they came out to diagnose and said we had to order the part. Okay, did that. Rescheduled and they didn't show on the day ('8-5') that I took off to be home. Complained and they set up the following week. DIDN'T SHOW and I had to call them to see where they were. "Oh, didn't they call you? He was too busy and can't come out today." This is the SECOND DAY I TOOK OFF and they are offering zero recourse, no discount on labor (like we'll use them now anyway) and were rude in the discussions. "You shouldn't have had a conflict in your schedule" she tells me...uh, they won't work after 5 or on weekends...when was I supposed to have it repaired you idiots!!!?? Called Sears to file a formal complaint that A&E is impossible to work with and they should sever ties with this deceptive and inconsiderate company. They continued to say there wasn't anything they could do about it and when I asked to speak to higher ups, they were hacked and said THEY were the top dog. HUH? Finally got through and found who the CEO is ~ DALE REEDER, 1300 Louis Henna Blvd, Roundrock, TX. 78664. He'll be hearing from me.