We had a washer & dryer damaged in our move. Our moving company hired this company to repair the damages to BOTH machines. The first call, they came right out to evaluate the damage. They arrived promptly at 8 am, when they promised only 8 to 12 on the schedule. The technician said he did not believe that the dryer needed any attention but he did NOT look at the bottom of the unit, where the damage was reported. He ordered the parts necessary for the replacement of the basin of our washer AND he told us he would be back in exactly a week with a second man to complete the repair. The parts showed up via UPS at our doorstep and were literally so large and heavy that they blocked the front entrance to our house and we could not move them to go in/out that door. Parts arrival: Tuesday. Labor scheduled: Friday. Wednesday night we get a phone call to verify the parts have arrived. We confirmed they had and they promised the two men would come on Friday to do the repair. Thursday evening, we receive an automated phone call telling us that they will be rescheduling our service call. I called the service number and told them that was NOT acceptable. We have a handicapped child that cannot leave our home because the only wheelchair accessible door is blocked by their packaging AND on 2 separate occasions we had been promised they would be there on Friday. So, the two men come in the afternoon on Friday. They check over the parts list to confirm that all have arrived. They had. So, they took apart our functioning machine and began the installation of the new basin. 2 hours into the repair, they tell me that one of the parts is the wrong part. They will have to order the correct one. I said for them to do that and for them to also please order the feet and stabilizing kit for my dryer, which the technician swears upside down and sideways don't need to be replaced because the dryer appears to be level. (The movers had placed a block of wood under the dryer so we could use it.) I explained I knew that they had to be replaced because I had seen the movers remove the one damaged foot and that there was a block under there. He relented and said he would order the feet ... but, again, he never got down and actually LOOKED at the unit. He put the old basin (large stainless steel drum) and various parts inside the box that the new basin had arrived in and he and his helper carried it out ... and then just left! They didn't say when they would be back, when to expect the parts, nothing! I figured they were taking the basin out to their truck and they would be back to tell me these things. When they did not come back, I went out to look for them. They were GONE. Further, and most distressing to me, they had discarded the shipping carton with the enormous and weighty basin in the next door neighbor's lot! We live in a subdivision with an HOA. We haven't been here 2 weeks at that point. So, even though I had recently had steroid shots in my back for compacted L3 and L4 disks, I drug the giant carton back to my house and put it in the garage. The men had also put the "wrong" part back in a box (unsealed) and left it back out on the front porch, presumably to be picked up. We called the service number and demanded they send the men back on Monday to at least put our old pieces back together so we would have a working washer while we waited for the new part to arrive. They agreed. Sunday night, we got the automated phone call again. My husband went ballistic. He called them back and insisted they return no later than Tuesday morning. On Tuesday, the technician who continued to deny the dryer needs repair, came back alone. He looked at the part box, left where he'd dumped it on the porch, and said that it's still the wrong part and he couldn't do anything! I said he could put the old parts back together again and he said that no he could not because he had broken the seals and it would no longer hold water! I asked him to please then come inside and look at the base of my dryer. He refused. I asked him why he discarded the heavy parts in my neighbors lot. He said he had not, that he'd left them next to my driveway (still unacceptable to me) but I insisted he show me where that was ... and it was on the other side of the shrubbery in the neighbors lot and I told him "that is my neighbor's property". He said he didn't know! Like that is somehow acceptable? Meanwhile, I've had 4 days of excruciating back pain thanks to he and his henchman dumping those parts. No apology. Nothing. He had no explanation as to why he didn't double check the parts were correct BEFORE he dismantled my operational machine, putting in 2 hrs of unnecessary labor (for which I am sure they got paid) rendering it permanently inoperable. I told him to at least double check to make sure our 2nd set of parts, including the dryer parts had been ordered. He said he would ... all the while, he was retreating to his van. He left. Later that afternoon, I got a confirmation call from the parts department that our parts had been ordered and were being shipped. The parts arrived on Wednesday. We called and set an appointment for Thursday for a repairman to come and complete the repair job, remembering to tell them that it was a 2-man job because of the weight of the drum. Wednesday evening, we received the automated message again. (It says something to the effect that they have a manpower shortage and will be unable to accomodate us.) This is a washing machine THEY renendered unusable and their parts are causing a safety hazard at the entrance of our home ... oh, and that box with the "wrong" part is STILL sitting on the porch alongside the new ones and the shipping carton with the old basin is in the garage, the new basin is in the garage, and the other piece are stacked like a pile of rubble in the laundry room. (YES, I have pictures of them all!) Again, my husband blows a gasket. A man does call on Friday morning saying he has a work order for our home but, in reading it, he confirms what the job is and informs us that it's a 2-man job and he, himself, is on a limited-weight restriction status for lifting and he has, of course, no partner. He says he will call us back and let us know when THEY can reschedule! I don't freak'n think so! We called the moving company, told them to FIRE this company, and they did! 3 weeks for a repair? It's crazy! 2 weeks is too long to expect your customers to live with an obstructed doorway/safety issue and leaving refuse in neighboring lots, or even the customer's own lot, without their permission/consent is at the very least inconsiderate and dangerous but it is also probably illegal! Further, it caused me pain and suffering! And this installer didn't care one IOTA! Below are photos of how our damaged but operational machine was left after 3 weeks of "work" by the a & e factory service team. We made the moving company come out that day and pick up all the parts ... broken, new, shipping, whatever, and get them out of here. IF YOU ARE CONSIDERING HIRING a & e factory FOR A SERVICE REPAIR: RUN FAST AND RUN FAR! DO NOT PASS GO AND, FOR GOD SAKES, DONT GIVE THEM $200 !!!