Whirlpool set up a repair apt for me with A &E to have my refrigerator repaired. They told me I have a service fee which was $98 which would be applied to repairs and deducted if I decided to do them. The man came and said I was NOT under warranty gave me a huge estimate and said he didn't have the part anyway it would have to be ordered. To make a long story short, I WAS covered for parts under my warranty, my cost of repair should have been about 1/2 of what he quoted. When I asked A&E to give me a new quote they said I'd have to have him come back to do so. The service charge that was supposed to be applied for repairs would go towards him coming back to give me the new quote. I sent them 4 emails on their site which they send me a reply that I'd hear from them in 48 hrs I never did. Whirlpool assured me a representative from A & E would call me in 3 business days, they never did. Having the man come back to give me a new estimate was ridiculous since he already broke down the estimate into labor and parts. NOT having fee applied towards repairs as promised was FRAUD. Whirlpool seems to be pushing them on their customers so I'd recommend you ask them for someone else locally. A&E headquarters are in Illinois but they have branches all over. A company that will not respond to a complaints, tells you one thing then walks away Is NOT a company I want to fix anything. So I went and bought a new refrigerator and didn't have it repaired. Maybe they are happy to collect a $98 service fee for 3 min and not come back.