I bought a Maytag Front Loading washer, 1 year and 1 day after purchasing, it stopped working. I called my extended warantee company, they put me in touch with A & E. I called A & E, they would be out in 1 day to fix it. I needed to be home between the hours of 1-5. The repair man came at 4, he took a look at it, called A&E, did I diagnostic, and was told the electronic water valve needed to be replaced. He didn't have one with him, so he would order it. This was on a Wednesday. He would not be able to come back until the following Mon. I had to wait 5 days. I was called, so they could tell me that he would be there between 8-12. He came at 9:30..put the new piece in...still didn't work. He checked a computer system...did a diagnostic...called A & E...and was told it was probably the control board. Again...no part. He would have to order it...and have it sent to my house overnight. He would be back on Wed. Wedneday I would again have to be home between 1-5. At 4:30 he came...put the new part in...guess what...it still didn't work. Again...another diagnostic...he called his company again...they said...well let's try the lower motor computer board. He didn't have the part...so he would have to order it and have it expressed since it was now considered an emergency. I would again have to stay home friday, from 1-5 to wait for him. The part did not arrive thursday. Friday at 1:30, i get a call asking me if I the part had arrived. While on the phone with A & E the part arrived...I thought...wow great timing. (yeah right) I was told that someone would be out. 45 minutes later a woman calls and tells me that we have to reschedule. I was shocked. I told her that I have been waiting 10 days already and was told someone would be out. She informed me that when someone is on the list for waiting on a part...it does not hold the appointment. And that she couldn't sent anyone...because no one was in the area...later she told me that they were too busy. I asked about Saturday...she told me they don't work in my area on Saturday. I then told her...that I was going on vacation on monday-thursday, so they wouldn't be able to come out during that time. By this time, I was upset. and told them, they this was unexceptable. All she would say was, I am sorry but this is how it is. And then started to blame me for it, because I was going on vacation. Hello, you had 10 days already to fix it. So in one week, they will be back to try and fix my washer. But even then, there is no garantee that it will work...they might need to try another part.

Our dryer belt broke a year after we bought the Samsung dryer from Lowe's. We contacted Samsung and they referred us to A & E for a repair call. As I was on the phone with Samsung I was checking out Angies List on line for any service issues. That should have been my first red flag. They did not rate very high in reliability or service. I did not have any choice so I went with the first service call available to us. the familiar 8-12 slot, the next day. At 11:20 I got a call from A & E customer service letting me know that the tech was not going to make the 12 cutoff. Now it was between 12-4. That was the last call I got from anyone. At 4:20 I called the A & E service line and was told my repair was now set for a 5PM service. At 5:50 I called again. They told me a service tech was on his way. He called 5 minutes later. Fifteen minutes later he was at our home. Five minutes later, his diagnosis was the same one I called about. And of course he did not have the dryer belt. He needed to order it from their Elgin, IL warehouse. What a fiasco. Samsung has been contacted about how this company is treating it's customers. After all, Samsung must have a contract with A & E, making them one of A & E's customers. I would nominate the CEO of A & E for the CBS Undercover Boss series as he needs a reality check of how awful the entire company treats it's customer's. Better yet, have his spouse call in for a repair and see how that works out for them. Never again!

This company provides the absolute worst phone support and customer scheduling that I have ever experienced. They schedule like cable companies of the 90's telling you that your servive will be from 8 till 5 and are rude when you try to narrow it down. The service techs themselves hate the system and ask you to complain when you complete the phone survey. When you attempt to narrow down a time 8 till noon or noon to 5 the phone people simply get more rude. I would avoid this company at all cost. If you have a service contract ask the store that sold it to you if they can provide you with a different repair company they often can.

My brand new condo in Miami, FL had a washer/dryer unit in the closet. Within 3 years of closing, the Maytag 4.0 cu. Ft. Neptune Electric Dryer stopped working. I had my tenant provide me with the service number on the serial tag and called for repairs. Here's the timeline as it played out:
12/06/10 - called to have a technician come to fix the unit, scheduled for 12/14 between 8-12
12/14/10 - no show at 12, tenant called and found out that parts had not been ordered for repair yet - rescheduled to 12/28
12/15/10 - parts ordered by A&E for delivery to service center in Hialeah
12/17/10 - first part delivered to Hialeah, FL and signed by Irizarry: 1ZE1W8501247908427
12/20/10 - second part delivered to Hialeah, FL and signed by Andrew: 1ZAE71031227619174
12/28/10 - no show, technician called and asked if my tenant had the parts and refused service after learning he didn't - rescheduled to 1/6
01/06/11 - no show, technician called and asked if my tenant had the parts and refused service after learning he didn't - rescheduled to 1/18
01/18/11 - no show, technician called and asked if my tenant had the parts and refused service after learning he didn't

Total number of days my tenant stayed home from work waiting on a technician: 4
Total hours spent by me and my tenant trying to sort issues out: 10-15
End result: I ordered a new dryer as I didn't believe the insincere apologies given to me by A&E, I couldn't rely on another promise of waiting for a repairman only to have him call up and cancel because they couldn't figure out that they've had the parts in their warehouse since 12/20. Being a service center - I don't understand how they provide no service and make no repairs, but continue to stay in business.

- Called for Service on December 3rd.
- Tech came on December 6th and found that the compressor was bad on my Maytag Fridge
- Parts Arrived on December 7th
- Tech came on December 8th. And found that the new compressor from Maytag was also bad
- Tech forgot to order new part until end of day December 9th
A&E said after a number of calls by me that they are busy and can’t come back until December 15th
Customer Service feeling is very much, to bad you will need to wait until we have time to come. They report it’s not there fault my fridge went out on the 3rd and they can’t fix it until the 15th. When you talk to them they always want to check on some dates and will call you back. They will NOT call you back. This company along with Maytag will never be in my home again. I have never worked with such a poor company.