An A & E tech came 1 wk ago to repair my refrigerator under an extended svc plan. He spent no more than 10 min talking to me about the problem; never did anything more than open the refrigerator door; and told me it was 1 of 2 parts, both of which he would have to order.

He said the parts should arrive by the end of the wk (which they did), but for safe measure he suggested scheduling a return visit for 1 wk. We agreed upon a time slot of 1-5pm for this afternoon.

Because I heard nothing from A & E, I called their 800# at 2:30pm to be told that there was no appt set for today. According to the person w/ whom I spoke, an appt was arbitrarily set for A WEEK from today btwn 8am-noon w/out ever asking me. And, even though I have both ordered parts in my possession, no one from A & E was available to come out to repair my refrigerator any sooner.

When I said I wanted to register a complaint, the person w/ whom I was speaking asked if she could put me on hold and then disconnected me!

Bottom Line: I won't have use of my refrigerator for 2 WEEKS and A & E could care less.

Unfortunately, I did not see all the online complaints about A & E until today. I will never use A & E again. Hopefully, others will read this and other complaints before they agree to use A & E for appliance repairs.

called sears for repair-DACOR oven-sears referred me to a & e
service man arrives late-not familiar with this model, but determines that I need a particular part, which he orders- I pay 129. for svc call and 415. for the part.
set up second service call to install part-repairman arrives very late-(second work day lost on the oven repair),
tries to install the part, but cannot-tells me that a & e cannot work on DACOR-he does not know how to install the part-will refund my $...
he fills out refund form for the part, and reluctantly, the service call. It is 2 months since I paid for the part and service, and my credit card has not been refunded yet. an overall unprofessional organization

A & E factory repair is a horrible company. First - I had to wait until a weekend when my refrigerator went out, because they only scheduled repairs in 4 hour windows and I would have to take a day off work to be here. They do not work evenings. Saturday - service came out and fixed my refrigerator at a cost of $500+. After he left I ran some errands and some grocery shopping. Just to find my refrigerator knocking, not holding a temp and no ice cubes yet. I immediately called A & E Factory Repair and she called the technician and of course he had already gone home. She said she sent him a message and he would call me to let me know when he would be able to come back out. She also said the earliest he would be able to come back would be Monday. HE NEVER CALLED. That was July 3rd. July 4 was on a Sunday - no repairs available. Monday - still no call from A&E so I called them. She said that the technicians do not work today - this is their holiday. Apparently she lied to me on Saturday. The earliest I could be scheduled would be Wednesday morning from 8-12. This company has very POOR customer service. There is no regard to return visits to fix a problem that I have already waited a week to get fixed. I spoke to the manager and he does not care about his customers. I was trying to explain to him and he was talking over me and telling me he understands but can not get anyone out here until Wednesday. It is a shame that companies can not treat you the same when you are getting your appliance fixed as when you were buying the appliance in the first place. I WILL NEVER DEAL WITH A&E AGAIN! And just what am I supposed to do with the groceries I just bought? A&E does not care.

As a result of the GE dishwasher recall - we scheduled an appointment to replace the heating eliminate. These clowns called the day before to confirm the appointment and then pulled a no show. They never called- nothing. I took time off from work. I then couldn't get a hold of anyone on the phone. I guess you get what you pay for.

I'm am in PA and A & E was supposed to come out to fix our water dispenser on our refrigerator. Not only did they not show or call to confirm, but we called them twice and, up till 4:30 PM, they were still telling us the repair person would be there by 5 PM! We asked them to contact the repair person and have them call us to advise when they would show and he never called!

Finally, about 6 PM, we called them back to cancel and received no apology or any sign of remorse for not showing! They are the worst...DO NOT CONTACT THEM FOR ANY REPAIRS!