REFUSE THE $59 SERVICE FEE OUTRIGHT! Then call Pam at 800-326-1459 to tell her why. Keep your notes!! Theirs automatically delete after 90 days. I am not kidding!! If Pam doesn't solve it, and you're in Houston, call Deborah at 281-579-1065. Nationwide, call 800-905-9505 for "customer service."

I took me 2 hours and 8 calls to get my fee waived for the 2nd time. What a joke!!

After scheduling a service appointment through MAYTAG, I get a call from A&E Factory Service about 5 hours later to reschedule for several days later after they stated they had no one available for the previous scheduled times. After calling Maytag again and reporting the incident, the provided me with several other local companies.

I would suggest to look in the yellow pages first for an authorized repair company that is local before calling the manufacturer. The authorized repair business get the same parts and also honor the warranties.

I will not do business with unprofessional companies that misrepresent their services.

This company is trully a joke. I had a problem with my GE mongram frig. and GE referred me to A&E. They g ave me a 5hour window for there service tech to show up! and then after waiting till the 3 hour, someone called to cancel. " I should have gone elsewhere just then".

So, when the tech did show up the next he didn't have the part and need to order it, but he could tape the damper open and it would be fine till the part arrived, and I would have to pay for another house call estimated repair $506.00. $269.78 for the part and the rest for the service call. We went away for the weekend, to find everything in the frig. had frozen and burst all over the the frig. (4 hours to clean). To make a long story short. I canceled any more work to be done, and asked for a full refund on parts and labor! Unknown if this will happen!

We called local GE repair service, and they charged me $107.00 for the part they stocked, and $75.00 to install. If you call there 800 number no one can help and no one is there to complain too.

THE COMPANY IS TRULY A JOKE! OWNED BY SEARS!

On Thursday, October 14, 2007, we started experiencing problems with our Maytag washer’s timer control. To make sure we got the appropriate service for our washer we consulted the, “Maytag User’s Guide” that came with our washer. It states on page 11 to call 1-800-688-9900 to locate and obtain authorized factory service. I called this number and I was given the name and phone number of A&E Factory Service in my area. Then I looked on the Maytag website and I found that A&E is listed their number one ”Nationwide Service Provider”. I called A & E to obtain service for my washer. I got an appointment for October 18, 2007. When the service tech came out I explained to him what the washer was doing. He told me, without even touching my washer that the timer was out and he didn’t have one on the truck. He said he could order it and it would be here in three days. I said, OK and he placed an order on his laptop and I paid him $149.45 on my credit card. He said when the part came in to call the office and they would come right out and replace the timer.

Three days came and went and no part arrived. After a week went by and no part arrived I called A&E on Wednesday, October 24th to find out if they knew anything about the missing part. I talked to a guy named Aaron. After taking my information he informed me the part was on back order. He said it was on back order and is not scheduled to arrive until December 31, 2007. I was shocked upon hearing that I would be without a washer for two and a half months. And I didn’t understand why I had not been informed, by A&E that the part was going to be delayed. I told Aaron to cancel my part order.

He said he would cancel the part order, but another department had to refund my money. He said someone would call the following day. No one called. On Friday, October 26, 2007, I again called A&E. A man named Marcus answered my call and I told him what had been going on. He said he would cancel the part order and he would transfer me to a person who would refund my money. After waiting on hold for five minutes the phone clicked and went dead. I called back and talked to a lady named Becky. I had to give her all my background again. She told me that she would now cancel the part order and she transferred me to a lady named Debbie. Upon talking to Debbie she told me that no one had canceled the part but she would? But she couldn’t refund my money. She said she would cancel the part and I would have to call back for my refund. I asked her why I needed to call back when I was already on the phone with her. She said she had to fill out paperwork and call the parts department. I told her to call the parts department and cancel that part order and then I would stay on the line and we could fill out the refund paperwork together. She stated to me that to obtain a refund I would still have to pay the $50.00 service call charge. I said fine. She seemed reluctant to help me at this point so I asked her if I could talk to a Supervisor. She transferred me to a man name Dan who said he was the Customer Service Manager. For the fourth or fifth time I had to tell my story again to Dan. He tells me that “none of the other people I have talked to are allowed to cancel my part order only he could do that”.


I told him that I am getting the run around from his company. He says “he” will help me personally. He looks up my information and says he has cancelled my part order. He then tells me he can refund my money, but I will have to pay the $65.00 service call charge. I said wait a minute, I just talked to Debbie, your employee not more than five minutes ago and she told me the service charge was only $50.00. At this point Dan said because Debbie had said it was $50.00 he would refund $100.00 to my credit card and keep the $50.00 for the service call. I said that was fine and asked for his direct phone number in case I had any further problems. He gave me his direct line and assured me he would take care of my problem.

After a week went by and not receiving a refund I called Dan. I was on hold for ten minutes. I then called the service number and the lady I spoke to tried to call Dan at the number he gave me, and she was also placed on hold. She tried an internal number but no one answered. I then drove to A & E ( aka: SEARS ). I finally found “Dan” and asked him where my refund was. He said the employee who does the refunds had gone home for the day, which I found very convenient. He assured me that he would call me the next morning, which he did. He said that my refund would show up on my charge account in three days. Well three days turned into a week without a refund. I called Dan again and as usual he didn’t know what had happened, although he is the manager of the department. Once again he promised my refund would be in my account in three days. Again a week went by and then my refund was in my account, sort of. Instead of the hundred dollars I was scheduled to get I only got $84.45. So on November 12, 2007, I had to call Dan again about what had happened to my full refund. And as usual, Dan didn’t have an idea of what went wrong. He promised to call me back with the information. I’M STILL WAITING

Two weeks ago A & E was contacted to fix a problem with a two year old Kitchenaid dishwasher. They came in and mis-diagnosed the problem (replaced a control panel that wasn't the problem). Two weeks later and ordering another new part, they discover it was a handle problem. Now 140.00 later and two weeks without a dishwasher, I had an appointment scheduled between 1-5 today to finally repair the crux of the original problem. I called in this morning to find out more specifically when they would show up this afternoon. I was told I was on the end of their route for the day. I went out on my deck to water plants and missed their call which told me that because they couldn't reach me by phone they would take me off their route for the day. I talked to three supervisors about the issue and got no resolution. Had to rearrange my schedule to be available the next day (tomorrow). I would NEVER use these people again and will never buy another SEARS product because of this. This is the most screwed up service I have ever had the unpleasant opportunity to know. Please don't use them or buy SEARS products because of them. I will never buy a Kitchenaid product again either.