Rude, non-helpful customer service. If my parts are delivered when they say I'll only have been waiting for my dishwasher to be fixed for 10 days. I'm getting the runaround as far as when the part was ordered or when it will arrive. For some reason I have to track the package myself. The tech is great, but I will never use A &E again.

I was on the internet and discovered that a Whirlpool Dehumidyfer I had was recalled so I called Whirlpool and they were very nice and sent part so it can be rewired.In the box was a 1 year extended warranty. The repairman came a couple of days early since he was in the area. They called to verify this so that was fine. The repairman rewired it (and I hope correctly) and was very nice and proceeded to clean up. In the process he took the one year extended warranty. Since that time I have been advised incorrectly by Whirlpool that they would send another one.It never came and when I called they said they cannot even send one so they transferred me to A & E .I have been transferred and given all kinds of phone numbers and put on hold and had to spend 45 minutes on the phone to lodge a complaint. It seems real easy to send a copy of that warranty to me. My dehumidyfyer was working fine, now if it conks out I will have to buy a new one since if they cannot back up there work with a paper warranty, I doubt they will come and fix it later. It is crazy how i cannot even speak to the local office here and they will call me. I am still waiting.

These people make cable installers look good! I have scheduled service for my washer/dryer twice, for which I had to be home from (time off from work) in four hour blocks. The first time he was a no-show. The second time, he showed up 30 minutes late, called to be let in the gate and was gone by the time I got there.

I was expected to wait nine hours, but his waiting 2 minutes to be let in was out of the question. He refused to be dispatched back to the job. The customer service supervisor's only response was basically - yes, we offer terrible service, what do you want me to do about it?

I used A&E Factory Service once before when the spin cycle on this same w/d unit wasn't working intermittently. They were basically paid to tell me that I was overloading my machine and that nothing was wrong. Though this wasn't the case, the problem solved itself - the intermittent problem ceased and I didn't have to argue with them.

I own new Whirlpool appliances, refrigerator, washer, drier, dishwasher. I've had extensive issues with Whirlpool's equipment, but am really writing to complain about one of their contracted repair service companies, A & E factory service. Never in my life have I been let down so often and spoken to so rudely by a repair service or customer service department. My washer has been serviced 4 times in 1.5 months and is still not working correctly. A & E has repeatedly missed appointments and has little sympathy for me, the customer, who's had to take 4 half days off work due to their incompetence, which has led to missed income for me. I could have bought new appliances with the money lost. We are also having refrigerator issues which they supposedly fixed, but broke down again soon thereafter. That's a total of 6 service appointments for 2 appliances in 1 year. The worst part is, when I call their customer service (all names, operator #s are documented, as are dates) and complain about missed appointments, they are not even sorry. I said "What happens if you guys fail to show up for a 4th time, what recourse do I have?" Their exact response, "None. All you can do is reschedule a 5th appointment." I asked them to waive the $ 60 fee as a way to make it up to me and the customer service supervisor literally laughed over the phone. Now I've spent $6000 on faulty appliances that can't be serviced properly because either A & E factory service doesn't know what they are doing or just does not care. I've filed complaints with Whirlpool who stated, "We are severely embarrassed for A & E that this has happened and will use other vendors in your area moving forward." They've agreed to fix the refrigerator and washer for free, to make up for A & E Factory Service's incompetence. I am filing this complaint after reading MANY complaints on the Internet against A & E that were eerily similar to mine. I want to prevent A & E Factory Service (I believe they are contracted via Sears) from costing another household, time, money and stress with their rudeness, lack of knowledge, and lack of common sense. Their address on the business card is: A & E Factory Service, 353 Richard Mine Road, Wharton, NJ phone 800-905-9505. Thank you for your attention to this matter.

I called Sears on Saturday May 5, 2007 to report that my dryer was not heating. They had someone call me back to schedule an appointment. The only days they are in my area are Monday, Wednesday, & Friday's. Because of where I work Mondays & Fridays are not good days, so I scheduled it for Wednesday the 9th. I told them that because I worked they needed to call me on my cell phone 45 min. ahead of time so I would have time to get home. I called repeatedly during the day to verify that they had the correct phone number and where they were at on their schedule. At 4:00 in the afternoon I called again, and was told they were not able to reach me and that I would have to reschedule. They had called my HOME phone number! I could get no satisfaction no matter who I spoke with, Sears or A & E. I rescheduled and finally got someone out to my house and of course they had to order parts. The parts came in Tuesday the 8th, I received a phone call to verify that they came. I rescheduled for Monday the 21st, because my son would be out of school and would be there to wait. The repairman called to see if the parts were there and my son misunderstood what he said and said no, I called them right back and told them that yes they were there. The lady I spoke with said she would send the repairman an email to let him know the parts were there and told me I was next on the list. An hour later I called again, and they had it in there records that the parts were NOT there and I had been removed from the list, and I would have to reschedule. This company is the most pathetic company to deal with, no one knows what anyone is doing and no one follows through with anything. No wonder Sears is failing. I won't shop there again!